Hello Gilbert,

I see that you have submitted two trouble tickets. The first trouble ticket was responded to within 1 business day, and the other trouble ticket was posted yesterday and will be responded to today.

We also offer free chat support as well as free telephone support, Monday - Friday from 8:00 am - 5:00 pm.

You can find the chat support, the phone support number, the live chat, and the e-mail support by simply visiting the support page linked below:
http://www.softcity.com/support/software?softwareId=webeasyprofessional


It sounds as though you are simply not selecting the correct package to publish. WebEasy works a proprietary .alb file format. When you are ready to upload the website, you must go through the build process to export the project to html. You must also then make sure you select the CORRECT package to upload to the hosting server. If you do not build the new html package, any changes you had made to the project will not be in the html package, since you are still using the old html package. All of this information and instructions are outlined in the program help, as well as our FAQ pages.

Upon reviewing the files that you have uploaded, I notice that there are several errors. For one, you have changed the html file type of a project from .htm files to .a files.

This means at some point you saved the website package with an additional extension, for example mywebsite.a.
When this occurs WebEasy uses the .a extension as a file type for the website. Using periods in naming the package changes the file type, because a period is generally what spaces the file name and starts the file type. It is generally not a good idea to ever use periods in a file name with any program.

After this all files will end in .a, which a browser will not recognize. Once the package name has been changed to something like .biz or .com, or in this case, .a.

How to change it back:

1) Remove the extension from the package name i.e. mywebsite instead of mywebsite.a

 2) Go to the object inspector

3) Select the view document properties button in the top right hand corner

4) Then in the inspector window select the properties tab.

5) There is a property 'Html file type' that you need to set back to .htm This will allow you to build your site with a .htm extension again.

You may want to delete the old website files from your local build folder and the web server.

Once you have done all this, you will want to build the new html package once again, and publish this package to the hosting server.

Please click on Build >> Website(HTML)>>
Ensure the Index Page is set to index.html
Ensure that the Output Range is set to All Pages.
Check the Publish on Internet options.
Click OK.
If you are prompted with any boxes, click ok to proceed.
You will eventually get a yellow cue card open with a couple of options.
Click on the: Use Avanquests preferred Web Hosting Service (Recommended).
Click Yes.
The WebEasy Publisher should now be open. Select the option to Publish /
Update your existing account, and proceed with the wizard.