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os-utilities in OS & Utilities Channel,
Written by: Lorraine Schroeder on Nov 28 2011, 5:23pm

SystemSuite 12 install problem

I bought SystemSuite 12 Pro and downloaded it to replace my SystemSuite 11.  When I tried to install 12, it told me I had to uninstall SS 11 Pro first.  It seemed to me like the install program for SS 12 could take care of that for me, but OK, whatever.  So I ran the uninstall program for SS 11 Pro, no problem, it completed fine, and I then obediently rebooted the computer. 

I tried again to install SystemSuite Pro 12 and got an error message that says "We have detected that you have Avanquest Virus ScannerPro installed on your computer."  It goes on to tell me that it will install SS 12 Pro but NOT the anti-malware engine, not until I remove the one already on my computer. 

Therein lies the problem.  I ran the SS 11 Pro uninstall program and there is NOT a separate uninstaller listed under Avanquest or VCOM or TrendMicro or Virus ScannerPro or anything else I could think of.  So, where is this virus scanner the SS12 Pro is detecting when I try to install it and how do I get rid of it so I can install SS12 Pro completely?  Can you please help?

3 Citizens Answers

Mike Stelmach says:

Hello Lorraine,

By chance do you have Double Anti Spy installed on this system?

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Nov 30 2011, 10:39am | Report

Lorraine Schroeder says:

No, I do not.  Nor did I have any secondary virus protection on my system, only the one that was installed with SS 11 Pro.

I know that something from SS 11 Pro didn't uninstall correctly, though, because I am still seeing the TrendMicro splash screen momentarily when my computer programs are loading after I boot up the computer.  Where do I look, how do I get it off?

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Nov 30 2011, 2:36pm | Report

Mike Stelmach says:

Hello Lorraine,

I have a removal tool that should correct this issue. In order to be able to send you the tool, i will need you to submit a support request. Just click on the support tab in the upper right hand corner of the screen to do so.

 

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Nov 30 2011, 2:44pm | Report

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Lorraine Schroeder

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