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os-utilities in OS & Utilities Channel,
Written by: Bruce Black on Nov 4 2010, 5:04pm

System Suite 11 unable connect internet

I am using a Sony VAIO laptop with Windows 7 Ultimate. I upgraded from SS10 to SS11. After installing SS11 I couldn't connect to the internet. I couldn't activate net defense. I finally unloaded SS11 so I could use my computer. I was using SS10 with both Net Defense and SS A/V running with no problems. I am not using any other firewall or A/V programs.  I will re-install when you give me some ideas on how to proceed.

 

7 Citizens Answers

Mike Stelmach says:

Hello Bruce,

Please un install version 10, once removed browse to C:Program files\Avanquest\ and then delete the System Suite folder. Now run the install for version 11. Near the end of the install uncheck all the boxes for the tools in System Suite. Once installed verify that you have Internet access. If you do then go ahead and enable the fire wall Test again, if you still have connection then enable the virus tools.

 

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Nov 5 2010, 6:43am | Report

Bruce Black says:

I originally had uninstalled SS10 before installing SS11. I now am attempting to delete the System Suite folder. One file UFilter.dll will not delete. A message claims it is being used by Services.EXE. I tried ending Services.EXE in Task Manager but apparently it is critical to Windows and the computer re-booted. I will attempt to install SS11 now.

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Nov 5 2010, 7:29am | Report

Bruce Black says:

I uninstalled SS11 again and re-boot and re-install SS11with all the tools boxes unchecked. I was able to connect my wifi and open both Firefox and IE8 and browse the internet. I activated Net Defense and lost my wifi, couldn't open any browser. Initially the Firewall icon appears in the system tray then disappears. Had to Hard Re-Boot with the on/off button. Re-started several times with same result. Uninstalled SS11 again, re-installed without Firewall or A/V. Appears to run ok. I will wait for updates.

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Nov 7 2010, 12:49pm | Report

Mike Stelmach says:

Hello Bruce,

What you will want to try is installing the fire wall and then set it to Allow All. See if it will connect when set to this setting. If it does then we need to look over the application list and make sure that your browser is listed and set to allow. If you still have issues then you will need to add the Router IP to the fire wall via an advanced rule.

 

 

 

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Nov 8 2010, 3:36pm | Report

Bruce Black says:

I appreciate your help but I don't have the time to work this through. I've been using SS for many years and the upgrades always worked. Since SS10 worked fine I don't want to figure out which program is suddenly not compatible. I purchased Norton 360 and loaded it's A/V and firewall. I have SS11 for the maintenance which works fine. Thank You.

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Nov 10 2010, 5:10pm | Report

Matt Gierczak says:

I have an identical problem on my HP laptop running Vista.  Following the advice above, I emptied SystemSuite directory after uninstalling SS10.  It took SS10 recovery disk to remove stubborn uFilter.dll in that directory.  Unfortunately, after that operation I lost internet connection on my HP laptop (all other devices on my home network were unaffected).  It took quite a few hours of manually cleaning the registry, stopping and restarting windows services together with repeated Vista "Diagnose and Repair" application to get system to operate normally again.  My idea is that the web surfing filter in SS10 is faulty and the uninstall utility does not handle it right.

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Nov 13 2010, 9:18pm | Report

Robbie Doo says:

I have the same issue on my desktop. I uninstalled the program too. Should I switch to something else until a fix is available?

I'm using Win 7 Ultimate 64 bit.

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Nov 18 2010, 9:33am | Report

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