os-utilities in OS & Utilities Channel,
Written by: Bruno Evans on Sep 1 2012, 5:59pm

Email Defense and Outlook Express 6

My operating system is Windows XP SP3.  I installed System Suite Pro 12.  My system uses Outlook Express 6.  My email is with Hotmail.  When Email Defense is checked, and I open outlook, an error message says that "Outlook Express has encountered an unknown problem and must shut down." and do I want to report this error.  This happens within 2-5 seconds of the program opening.  When I uncheck Email Defense, I have no problem opening, using, Outlook Express.  I have: Checked the Email Defense box, and on the advance tab, changed the incoming port to 995 as that is what Hotmail requires.  When I do this, the outlook program will not even connect to the server.   With the port selected at 110, I get the error message and Outlook asks if I want to send the error report, and then closes.

The only way Outlook works is not using Email Defense.  I encountered this problem after installing System Suite 12.  I wasn't sure what was causing this and thought it might be a problem with the computer, so I re-installed my OS from a Windows XP installation disk, and re-installed System Suite 12, but the problem still persists.  System suite detects no virus or malware.  Prior to installing System suite 12, I used Norton 360 which also integrated with Outlook Express and it worked very well with NO problems.  I removed Norton with their Removal tool, before re-installing my OS, but still cannot use Email Defense with Outlook Express.   Any suggestions?  Questions?

3 Citizens Answers

Mike Stelmach says:

Hello Bruno,

I have responded to your support question on this same issue. In order to prevent multiple threads for the same issue, please respond back via the support request should you need further assistance.




Sep 4 2012, 11:37am | Report

Bruno Evans says:



I followed your instructions. Email didn't crash anymore, but I could not 'send' mail. Contacted tech support, and they told me to use the Av Tool to completely uninstall System Suite. I followed their instructions, and reinstalled System Suite. Now I'm back to the problem I first had. My email crashes with this error. -

Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience. - The box also asks if I want to send the error report to Microsoft. This is what is included in that error message. - -

Exception Information

Code: 0xc00000fd Flags 0x00000000

Record 0x0000000000000000

Address; 0x0000000001a02817

System information

Windows NT 5.1 Build 2600

CPU Vendor Code: 68747541 - 69746E65 - 444D4163

CPU Version 00020FF2 CPU Feature Code: 078BFBFF

CPU AMD Feature Code E3D3FBFF

AppName: msimn.exe

AppVer. 6.0.2900.5512

ModName: sbamoutlook.dll

ModVer 4.03909.0

Offset 00022817

I don't know if this helps you any, but I'm back to not being able to have the Email Defense box checked. Why is this happening? I never had this problem wth Norton's 360. Any other suggestions?



Sep 4 2012, 4:17pm | Report

James Vernon says:

As one of the part of email defense is a tool for working with lost or crashed messages, some times I thought about this theme, last time I used outlook express repair inbox.dbx file


You may get to know with the material here http://www.outlookexpress.repairtoolboxx.com



Apr 11 2013, 5:20pm | Report

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Bruno Evans

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