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os-utilities in OS & Utilities Channel,
Written by: Mike Morris on Aug 27 2010, 5:46pm

Photo Impact Pro 11 not working in Windows 7

When I try loading Photo Impact Pro 11 in Windows 7, it initializes the main program and then it goes back to my desk top. Nothing! I have already uninstalled and reinstalled the program, but the same thing happened. Is ther something I should have downloaded? Thanks

8 Citizens Answers

Robby E. says:

Mike,

Photo Impact Pro 11 was not designed or tested to work on Windows 7.  In fact, that version of Photo Impact Pro was not even Vista compatible.  You have to install an update that would allow it to run properly on Vista.

Now, with that being said, you may still be able to run it on Windows 7. This depends on whether your version of Windows 7 will allow you to run software in Compatibility mode.  I am not certain this will work, as I have not tested it myself. 

What you will want to do is locate the Photo Impact Pro 11 icon on your desktop.  Right-click the icon and select the Properties option from the pop-up menu.  Then, look to see if there is a Compatibility tab on the window that appears.  If it has it, go to the Compatibility tab.  Then, place a check in the box that says "Run the program in compatibility mode for:".  From the drop-down menu just below that, select Windows XP SP2.  Then, click OK to save the change.  Now, try running the program again.

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Aug 30 2010, 9:11am | Report

Mike Morris says:

Thanks Robby . The Windows 7 version I have is the upgrade from Vista. So I installed the update to run on Vista and it is running fine now. Again Thankyou. Mike

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Aug 30 2010, 11:36am | Report

Ray Ru. says:

I had mine working for several years on my wife’s XP with no problem. Shortly after I occasionally would get a message saying (to para phrase) PI is having problems and has to shut down. From one a month, it went to one a week, until it wouldn’t load at all. Now I’m working with Adobe Photoshop Elements on a Mac which is a complete and total downgrade from PhotoImpact Pro 11 on The XP. I believe when the company traded hands they realized we were getting too much for the cost and pulled the plug. That’s my theory anyway. Oh I forgot to mention, when I reinstalled it loads about 3/4 of a green bar and advises me of a run time error, followed by "An application has made an attempt to load the C runtime library incorrectlyPlease contact the application’s support team for more information” In other words, RIPOFF.... Ray,

 

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Aug 1 2011, 12:25pm | Report

Robby E. says:

Ray,

Without knowing the details of the error message you were receiving, there is no way to know what may have been causing the problem.  However, an intermittent problem like that sounds like there may have simply been a conflict with another program or service running in the background.  Again, without the full details of the error, there is no way to know for certain.

In regards to your error while reinstalling the program, it sounds like you are implying that the company somehow is preventing you from installing the program.  I can assure you that is not the case.  As long as you are installing it on a support operating system and there is nothing wrong with the disc, there should be nothing preventing you from installing the program.  Of course, that also assumes that everything is working correctly in the operating system.

From the description of that problem, it sounds like there may simply be an issue reading the contents of the disc.  For example, it may be that the disc has become scratched or something is on the surface of the disc causing a problem reading the files from the disc.  What you may want to try to do is clean the disc with water and a lint free cloth.  Afterward, try reinstalling the program once more. 

If you continue to get a similar error, you may want to try manually copy the contents of the disc to your hard drive.  This will not actually allow you to install it this way, but it may be able to confirm a problem with a disc.  If it fails to copy the contents of the disc over for some reason, then there is definitely a problem with the disc.  At that point, the only thing that can be done is to get a replacement copy of the program.

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Aug 3 2011, 12:44pm | Report

Laura Blain says:

Hey guys,

I have been using PhotoImpact Pro for years and love the program. I started a new job and brought my software with me. We are currently using Windows XP (SP3) and PhotoImpact Pro 13. For three days, I have used the program for 4+ hours and everything ran smoothly. However, today, the program will not load.

I am not the system administrator and I fear this might be part of the issue, but I shall continue. When one clicks on the desktop icon or mmanually goes through the Start menu to start the program, it processes all the way through "initialization," freezes, then disappears.

I read some articles that suggested the screen's resolution may be the problem. I changed the resolution a million times with no change to my result. I then read that there are compatibility settings under the "Properties" for the program itself. These should not matter for XP was the original OS on the computer and PhotoImpact Pro is designed to run on XP. I tried, anyway, and as I had assumed, no change.

When I looked at the Task Manager in Windows and selected the processes, there were none listed that would normally be listed for PhotoImpact Pro. I am assuming this means that a .dll file is not starting?

Any ideas?

Thanks a ton!
- Laura Leigh

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Aug 3 2011, 2:49pm | Report

Robby E. says:

Laura,

From the problem you are describing, it sounds like there may be a problem with an image in your My Pictures folder.  I am not entirely clear as to the details, but it seems the program does some sort of scan on the My Pictures folder during startup.  If you notice is stopping on something like "Initializing u32bmp.fio" or "u32jpg.fio" some other "u32___.fio", that may point to the problem file. 

There are a number of ".fio" that appear during the initialization process.  As I understand it, each one corresponds to a different image file format.  If you can catch which is the last one it is displaying before the program closes out on you, that should tell you what type of file it is running into a problem with.

As a "catch all" solution, what you can do is simply drag all the images and folders out of your My Pictures folder to another location.  For the purpose of this, I would suggest creating a temporary folder on your Desktop.  Then, drag everything in the My Pictures folder to that temporary folder.  After the My Pictures folder has been emptied, try launching Photo Impact once more.  If it launches at that point, then we know there is an issue with one or more of those images that were in the My Pictures folder.

As a side note, the process that you want to look for in the Task Manager is labeled "Iedit_.exe".

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Aug 3 2011, 3:50pm | Report

Lisa Ferron says:

I have been trying to install my Photo Impact Pro 11 software onto my new computer. This computer has Windows 7 on it. I keep getting an error while it's installing. I was wondering if this is a compatibility issue with Windows 7 and if there is a way to make it compatible so it will install?

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Aug 20 2011, 7:56pm | Report

Robby E. says:

Lisa,

As I mentioned previously to Mike, Windows 7 is not one of the supported operating system for Photo Impact 11.  Photo Impact 11 was never designed or tested to run on Windows 7.  So, you may not be able to install it on Windows 7.  However, Mike implied that he was able to install the software.  His problem seemed to be that the program would not run after it was installed.  What precisely is the error message that you are receiving when you trying to install the program?

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Aug 22 2011, 10:10am | Report

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