I have been trying for 2 months to remove Fix-It Utilities 9 from my computer because it is critical to my business to free up the space. I uninstalled all the other programs I had to remove using the Control Panel/delete method without any problem. Fix-It won't uninstall that way; instead, you get a long, confusing error message. I have been corresponding with a fellow named "Mike" but there is a comunuications problem between us. He assumes that I know everything about computers, so he always sends a one sentence "fix", and I have absolutely no idea what he's talking about. I want an answer that explains exactly what steps must be taken (step by step) to remove Fix-It. Mike obviously understands computers thoroughly, but I DON'T! I am desperate and to the point where I will have to scrap this 3 month old $2500 computer and buy a new one. I am very busy and do not have the time to spend transferring all my business info to a new machine (and I am not too happy about having to buy a new computer either). If you are able to give me a solution to this problem, please make certain that it is written in the most elemental terms. Thanks very much for your help!