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os-utilities in OS & Utilities Channel,
Written by: WILLIAM DIMELLA on Jul 8 2012, 8:45am

Threat Definition Update "fixes" for Fix-It NOT WORKING

Very recently updated to Fix-It Utilities 12 (past 2 years used 10 and 11 with very little issues). 3rd weekend in a row I'm stuck in front of my computer trying to correct the Threat Definition Update fail and crash.  I've already tried the previous suggestions about uninstall, clean-up, reinstall, etc. and the Threat Definition Updates do NOT install and the computer continue to crash every time.  Computer remain at risk evry time my family uses it (for almost a month now) and it's discouraging that contacting a tech is offered as a last resort...

4 Citizens Answers

PEGGY BURKE says:

I downloaded version 12 after having no problems with 11, since then nothing but trouble. Can't update threat definitions program immediately shuts down, can't enable mail or active defense. I have 300 days left on my subscription but I can't uninstall and reinstall again because my time limit to do that has run out. I will either have to buy the disk or buy something else.

I have wasted so much time on this piece of junk I don't want to give them anymore of my money. They should have done their homework before releasing this piece of crap. What a RIP OFF!!!!!!!!!!

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Jul 8 2012, 9:40am | Report

Mike Stelmach says:

Hello William,

Please refer to the FAQ at the link below to correct this issue

http://www.softcity.com/support/faq?publicId=QO4ADMwATN

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Jul 9 2012, 12:19pm | Report

WILLIAM DIMELLA says:

Peggy B. = 1, Mike S. = 0.  I've tried Mike's suggestion" 3 times and the Threat Definition Update FAILS continue.  Now I can't download the program any more and Avanquest hasn't replied since last Sunday.  With so many complaints for the same problem you would think Avanquest would have a better solution than this GD message board...

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Jul 13 2012, 12:14pm | Report

david kannler says:

i cant update fix it 12 no matter what. i have used it for a while. since fix it 9 or 10. this version is junk. if they havent patched it in a year they obviously do not care about customers. now they have one less.

 

reinstalled multiple times, chatted with india several times, live chatted several times. what a rip off.

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Jan 12 2013, 12:42am | Report

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WILLIAM DIMELLA

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