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os-utilities in OS & Utilities Channel,
Written by: Harold Carpenter on Feb 12 2012, 2:53pm

Invalid Serial # for Fix-it Utilities Professional 12

I purchased Fix-it Utilities Professional 12 from Staples today. When I enter my serial # C311-0271-00005-H1YX-HMGF-1UX8-M1DX I get a message saying it is an invalid serial number. As an alternative I tried to install it as a trial installation. When I get to the point where I enter the serial number in the registration the comupter locks up. I looked at the FAQ list and it said there was a problem with serial numbers beginning with "A312" and refers me to a new link. It does not offer a solution for a serial number beginning with "C311". Where do I go from here?

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Mike Stelmach says:

Hello Harold,

Thank you for providing your serial number.  We have confirmed that there is no problem with the serial number on our server.  Please perform the following steps:

 

Please un install Fix it via add\remove programs then follow the steps below

 

1) Start the program's installation once more.

2) When prompted for the serial number, leave the field blank and continue with the installation.  This will install the program in trial mode.

3) After the installation completes, please launch the program.

4) On the main screen, click on the question mark (?) icon in the upper right-hand corner of the screen.

5) Go to the About option.

6) Click on the Enter Serial Number.

7) Enter your serial number to include the dashes at the prompt and click the OK button.

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Harold Carpenter

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