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os-utilities in OS & Utilities Channel,
Written by: Bill Stibich on Jul 23 2012, 1:18pm

Error message: database disk image is malformed

Hi,

I've had Fix-it Utilities Professional Ver12 installed for a few weeks and and it's been working fine. Recently, I have a problem and a concern. And I've just checked to ensure that my program is up-to-date.

Problem: Every so often (now very fequently) an error message pops up saying the the "Database Disk Image is Malformed". I can exit the message and the message goes away, but offers nothing to suggest a fix. I searched the FAQ and internet and can not find what I need to do to correct this condition. Can you offer and suggestions?

Concern: After I run "One Click Wizard" everything will be fixed so I'm at 100%. But about 2-3 times a week my Internet Speed will need to be optimized again Is there some conflict between my provider (AT&T) and Fix-it Utilities where they both keep modifying setting to cause a conflict?

Thanks for any assistance.

Bill Stibich

3 Citizens Answers

Mike Stelmach says:

Hello Bill,

To correct this issue you will need to follow the steps below.   Please ensure you have the original program disc or downloaded installation file and then perform the following:

To perform a clean install:

1. Uninstall  Fix it by opening the Control Panel and clicking on ‘Add or Remove Programs’ (Windows XP) or ‘Programs and Features’ (Windows 7), and finding  Fix it in the list. If asked about deleting the Recovery Commander checkpoints, click ‘Yes.’

2. Go to the following page and download the AQCleanup tool:


http://www.softcity.com/support/faq?publicId=wM2ADMwATN

3. Run AQCleanup.exe (only run this tool after uninstalling Fix it through the Control Panel. That will remove all remaining traces Reboot Windows if prompted.

4. Reinstall Fix it by running the installation disc or setup/installer for Fix it (depending upon whether you bought the disc or the download).

After  Fix it is installed, go ahead and download the patch again by clicking the (?) help icon and then 'Program Update.

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Jul 25 2012, 11:11am | Report

randy baker says:

can not find aqcleanup tool to download  help

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Aug 10 2012, 6:26am | Report

Mike Stelmach says:

Hello Randy,

The clean up tool is located at the link below

http://www.softcity.com/support/faq?publicId=wM2ADMwATN

 

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Aug 22 2012, 1:17pm | Report

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Bill Stibich

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