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mobile in Mobile Channel,
Written by: Isadora Sunday on Dec 24 2012, 10:37pm

Tablet says "can't open file" after download

Recently I purchased an Acer Iconia 210 tablet with the Ultimate App Pack 2 Premium. After I downloaded the pack, my tablet now says "can't open file." Yes, I have allowed for unknown sources/third party apps to be downloaded. Sometimes it takes a few tries for third party apps to go through, but the site will only allow one try. Please help.    Thanks, Izzy 

6 Citizens Answers

Arthur K. says:

Hello Isadora,

Once the file is downloaded, it should be saved on your SD card. You do not need to download the file once again if you were not able to install it.Please try to navigate to your SD card and try running the installation once again from the saved installer file there. 

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Dec 26 2012, 11:13am | Report

Isadora Sunday says:

OK, thanks. I will try that. ~Izzy~

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Dec 27 2012, 10:01pm | Report

Isadora Sunday says:

OK, I've tried this 3 times, and the files still say "can't open file." Help. This is beyond frustrating. :/

~Izzy~

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Dec 27 2012, 10:48pm | Report

Isadora Sunday says:

I guess 4 times was the charm, however, I am still missing 3 of the programs. Apparently, they did not go through. Am I still able to get them somehow?

~Izzy~

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Dec 28 2012, 12:23am | Report

Arthur K. says:

Isadora,

Please visit the support page and submit an e-mail trouble ticket. Please include the URL that you are using as well as your existing serial number in that trouble ticket. 

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Dec 28 2012, 9:58am | Report

Isadora Sunday says:

Thank you for all your help. I have finally gotten all the programs

downloaded and running. I am very happy my results. 

 

Thanks again,

~Izzy~

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Dec 28 2012, 4:41pm | Report

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