Hello Graeme,

What are the first 8 digits of your serial number?
Can you please try right clicking on the WebEasy icon and selecting Run As Administrator.

WebEasy Professional 9 installed on Windows 7 Ultimate 64 bit, and IE 9 does not work.

It is not starting.

Nothing is working even run as Adminstrator, compatable mode, digistive mode.......

But it work with any 32bit machines.....

mine is 64 bit Windows 7 ultimate....

any help....

panneer@hotmail.com

Hi Arthur,

Run as administrator gives the same error message, and if the serial number is the licence number then the 1st 8 digits are: 912C-0211

Panneer,

Did you say your Internet Explorer is not working, or your WebEasy?

Graeme,

Can you please try booting the system into Safe Mode and try launching it from there?

Hello Arthur,

starts in safe mode and safe mode with networking

Hello Graeme,

Please boot into Normal Windows.
Click on Start.
Type in MSCONFIG and press Enter. This should open the System Configuration window.
Under the General tab, please check the Selective Startup radial button.
Uncheck the Load Startup Items option.
Click Apply/Close and restart your computer.

If the program still does not work, follow the same instructions, but instead of checking the Selective Startup radial, check the Diagnostic Startup radial and try launching the program after rebooting.

Hi Arthur,

It opened correctly Diagnostic startup selection.

Graeme,

Just to confirm, so it did not open when selecting Selective Startup and disabling the Startup Items, correct?

If so, please follow the instructions below:

Open the MSCONFIG window once again.
Set the system to Normal Startup, if it is not already set. (You may have to reboot if this setting isn't set).
Click on the Startup tab and UNCHECK all of the items listed. (This is only to ensure that the conflict isn't a combination of a service and a startup).
Click on the Services tab, and check the Hide All Microsoft Services option.
Uncheck all of the remaining services. that are listed. Please make sure all of the Microsoft Services are hidden so that we do not disable any of those.
Click the APPLY/OK button. Once the system reboots, please try once again.

Just to explain what we are doing so far:

We have learned that it works with Diagnostic Startup, which is Windows with only core services loading.
I now wish to eliminate the Microsoft Services to see if it is a Microsoft Service, or another service that is causing the problem
The reason we disabled the startup items is because it may be a slight possibility that the conflict is a combination of a start up item as well as a service.

Thank you for your assistance with this Arthur.

I confirm my actions previously, and followed your new instructions but this time we got original message so the issue seems to lie with a microsoft service

Graeme,

I do not feel comfortable asking you to disable any Microsoft Services. This can cause potential issues on the system.

What I would much rather do is this this on our systems here.
I will need you to do is provide me all of the Microsoft Services that you have on your system.

An easy way to find this is to first check the Hide Microsoft Services option and uncheck all of the Services that are displayed. Then, uncheck the Hide Microsoft Services option so that all of the services are displayed. At that point, can you please provide us with a list of all of the services.

Typing it all out may be a lot of work, so if an alternative method would be to take screen captures, so that we can see all of the Services running on your system.

Hi Arthur,

I have tried to attached the screen shots showing the services that are running, not sure if it is worth anything but I have also tried to attach a log which I found when the issues started as well.

Not sure how to upload the file, using this system as i can't seem to paste to the panel?

Hello Graeme,

I have sent you a private message with an e-mail address you can send the files to.

Please can you post the answer to this issue as I am having the same problem. I am a new user and was expecting something a little better than problems on my first attempt to use to application.

Kevin

Kevin,

They are testing this at the moment, I have sent them the information to look at

Hi,

I'm getting the same problem. When I clicked the Restore down button and went into Compact mode. I used the Nicrosoft troubleshooting and it stated "imcompatible application".

Hi again,

I did what you said with MSCONFIG, Diagnostic setup, restart and it worked. Then I typed the MSCONFIG with normal settings and everything is back to normal.
The moral of the story is not to use the Compact mode (Restore Down) button.

Regards,

Ray

Hi Raymond,

Thanks for the input, unless I misread your instructions it didn't work for mr outside diagnostic mode.

What do you mean by "not to use Comact mode" is there a setting for this?

Regards

Graeme

Hi Graeme,

Please boot into Normal Windows.
Click on Start.
Type in MSCONFIG and press Enter. This should open the System Configuration window.
Check the Diagnostic startup radio button.
Click Apply/Close and restart your computer.

Windows worked correctly, but it was still limited.

Please boot into Normal Windows.
Click on Start.
Type in MSCONFIG and press Enter. This should open the System Configuration window.
Check the Normal startup radio button.
Click Apply/Close and restart your computer.

Ray

Hi,

I forgot. The Compact mode (not to be used) is activated with the Restore down button; it's the second button to the left at the top right of your screen, between the Close and Minimize buttons.

Ray

I'm considering getting WE 9, so am I understanding that the original problem of it stopped working is due to using the screen resizing button (Compact mode)?

Thanks, Jerry

Yes Jerry, it appears it may be that because all my windows are opening in compact mode,

Do you or Raymond know if there is a setting that I can reset so that my windows open do not activate the compact mode?

Graeme,

Can you try creating a new user account on your system to test this theory.

Thew new user account will be set back to all default settings.

Graeme,

Try opening the window then expanding it to full screen, then closing it. It may on the next time you open it go to full size. I'm still new to windows but I'll see if I can find something on that.

I tried expanding the window then restarting but still got the same error message.

I tried a new user account but got same message, went back into msconfig using my admin access and selected diagnostic start-up and web easy started but it was the un-registered version, even though I have purchased the product.

Arthur, can you give me instructions to uninstall version 9 and check to see that no remaining version 8 files exist, so that I can re-install version 9 to see if it will work then.

This is beyond the joke.. Why cant web easy 9 open in windows 7? I just formatted my computer a day ago. Web easy 9 was running perfectly on vista before I formatted the comp. It runs on safe mode and on diagnositc startup. I tried Ray's attempt at fixing it and no good. It seems compact mode or window size has nothing to do with it. There must be a simple solution. Tech support??

John,

WebEasy 9 runs on Windows 7. It is not a "Windows 7" issue. It is a conflict with something else on your system.

John/Graeme,

Which Antivirus programs do you guys have installed?

John,

I have seen that BitDefender prevents WebEasy 9 from launching. Yesterday, I downloaded a copy of BitDefender and encountered the same problem. I went into the Settings of BitDefender and added a "Allow Process" for the WebEasy.exe. Once I did this, the program functioned properly.

I am using Bitdefender as well 2012. I set the anti-virus on access scanning and active virus control to off and it opens successfully in normal mode.

Please advise what I should do now?

John and Graeme,

It is not the Firewall, it is the actual antivirus portion itself.
As I am not support for BitDefender and not familiar with all of their versions, I do not know the step by step instructions for all their versions.

What I did was:

Click on the Settings icon on the top right of the program.
On the list of items on the left, select Antivirus.
Click on the Exclusions tab at the top.
Click on the Excluded Processes link/button.
Click the Add button.
Click Browse and locate the WebEasy executable file and select it.

I am sure if you contact their support team and tell them you need to add WebEasy.exe to their excluded processes, they will be able to provide you instructions for your specific versions.

Thankyou for everyones contribution. Arthur as you have suggested, I have gone to the settings button, clicked on antivirus section, exclusions tab, clicked the excluded processes link and added the program as an exclusion. The program has successfully opened in normal mode

Graeme & John,

Glad to hear you guys were able to resolve the issue. Enjoy!

Hi, Im working with tamplets, the menu bar has 4 item , how can I add more, 2- when i change names in menu bar in first page , other pages does not change!! why?

Raed,

You must make changes on each of the pages. To add more items to the navigational bar, you must insert the text/images and link them to the pages you wish for it to link to.

Thanks Arthur K, it works, but its strange that have to change every page manually.

Raed,

The simplest way to do this is to simply make the changes on one page, then cop/paste it onto the other pages.