3

answers

0

votes

Vote

creative in Creative Channel,
Written by: Ed Rousseau on Apr 12 2011, 9:13pm

Print Artist crashes, almost all the time when saving a brochure.

The program crashes, then restarts without saving work done on brochures.  It happens frequently, but not 100% of the time.    I have updated it with the fix you provided for other projects PA23 paperstocks..... did not see brochures listed however.    This did not correct the problem.

As is , the software is useless to me.   Please advise how to fix or if a fix is coming soon.  If this problem cannot be fixed, will you refund the purchase price?

Thanks

 

eD

 

3 Citizens Answers

Robby E. says:

Ed,

We have had several customers report problems with the program crashing on them when using Print Artist 23.  However, we have still been unsuccessful in determining why it is crashing for some people and not for others.  We have been unable to duplicate this problem on any computer that we have here.

So, there is no "fix" for this issue at this time.  Until we are able to determine the cause of the problem, there is no way that we can develop an update to correct the issue.  As soon as we are able to determine the cause of the problem, we can start investigating what can be done to correct the issue.

For the time being, there is neither a fix or any fix coming soon.  This may change at any time.  It depends on whether we discover the cause and what may be involved in addressing it. 

Until then, if you wish to seek a refund, you will need to contact our Customer Service department.  They are the ones that handle refunds for our programs.  They do not monitor this site, so you will need to contact them directly.  You can find the various ways to reach them here:

http://www.novadevelopment.com/support/customer_service/index.html

0

Votes

Vote
Apr 13 2011, 8:48am | Report

Cate Ling says:

I am having the same issues as most are describing in this post. I created a brochure but when I go back to open the project, the graphics are there and only one of the 8 or 9 text boxes opens. It's almost like it's trying to access and place the missing text boxes but can't. Then, I get the Windows error message saying that Print Artist has stopped running and needs to close. As soon as I click OK, the whole program shuts down (Print Artist program). I am running Windows 7, 64-bit platform. This is a 1.5 yr old pc (if that old, so fairly new). I can open another project that is a Sign design and it opens no problem and all the many text boxes are there and I am able to edit and save and print as well. No problems. It's the Brochure that I am having issues with. It shows up fine in the preview when you first open the brochure with all the text in the project as expected but when you go to open, that's when it crashes.
0

Votes

Vote
Oct 26 2012, 8:39am | Report
Nov 9 2012, 1:10pm | Report

Post your comment

default Avatar

You might be interested in these related contributions