in Creative Channel,
I put the cd into my cd drive and it does not automatically start running. i tried going into the F drive to get more information to get it installed, but my system states there is not a CD in that drive. I just recently purchased a Dell printer and had to use a cd to install that and it worked fine. unfortunately, this cd is not installing into my system. Can you please help?
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4 Citizens Answers
Robby E. says:
Jessica,
Are you sure that the disc is a CD? It may be that the disc is a DVD requiring a DVD-ROM drive. Your description of the problem sounds like what happens when a DVD is inserted into a CD-ROM drive.
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Jessica Riordan says:
The drive that it is in is both, DVD and CD. further thoughts?
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Robby E. says:
Jessica,
It may be that the disc requires a dual layer DVD-ROM drive. But, I do not think that is very likely. Those types of discs are for a lot of information. I do not think the Photo Explosion Workshop has a particularly large amount of information for the program. Do you happen to have access to another computer with a DVD-ROM drive? I would be interested to see if it reads in another drive.
If that is not an option, or it still fails to read on the other drive, the only thing I can suggest is to submit a ticket to Nova Development's Technical Support department. They should be able to order a replacement disc for you.
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Jessica Riordan says:
Thank you so much for your help. I do have access to other pc's i can try. Will try those and if it works great! guess they get a new program. LOL I appreciate everything!!
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