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creative in Creative Channel,
Written by: Ann Licata on Aug 25 2012, 10:47am

HALLMARK CARD STUDIO ADDRESS BOOK

RUNNING HALLMARK DELUXE CARD STUDIO 2012 ON WINDOWS 7 AND AM TRYING TO IMPORT MY ADDRESS BOOK FROM MY EXCEL. HALLMARK ADDRESS BOOK WOULD NOT FIND THE EXCEL FILE SO I SAVED THE FILE AS A .CSV FILE.  HM RECOGNIZED THE FILE, I MAPPED THE FIELDS AND IT SAYS "OK" THAT ALL FILES IMPORTED, BUT NONE OF THE NAMES APPEAR IN THE ADDRESS BOOK. WHERE ARE THEY!!??!!  I ALSO HAD HM 2011 ON MY COMPUTER AND I THOUGHT IT MIGHT BE CONFLICTING WITH THAT SO I UNINSTALLED HM2011. DURING THE COURSE OF THE UNINSTALL, A MSG APPEARED THAT SAID ADDRESSES ARE IN THE ADDRESS BOOK, DO YOU WANT TO UNINSTALL THEM? I SAID NO. TRIED THE IMPORT ABOUT 3-4 TIMES AND STILL NO NAMES! WHAT AM I DOING WRONG?? PLEASE HELP!!

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Robby E. says:

Ann,

It sounds like you are doing everything correctly. It may be that there is some sort of corruption in the exported CSV file that is causing the issue. However, without being able to look at it, I could not tell you for certain. What I would recommend you do is submit a ticket to Hallmark Software's Technical Support department. They should be able to look at that CSV file to see if they can spot any problems with it.

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