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creative in Creative Channel,
Written by: Arthur Allen on Dec 20 2011, 12:00pm

Hallmark Card Studio 2011

everytime I print out a card the solfware has me go thru the printer software procedure. does having Windows 7 and an older inkjet printer possibly be the problem? when I put in the info for the setup am asked if the printer feeds paper from the top or bottom. I have a top feeding printer. after I enter all info for setup the program tells me to load paper from the bottom. that is strange. then of course for side 2 the bottom feed orientation is backwards to what my printer requires. am lost as to what to do. have seen no place to save printer settings to the program. and, am beginning to tire of doing the setup every time I print a card. have had the card studio software for several years and have been happy up to this point. please let me know if there is any thing I can do to resolve this situation. thanks you. Art Allen

17 Citizens Answers

Robby E. says:

Art,

The program is designed to go through that wizard the first time you print a card project. After you complete the wizard, it should print the actual card project. At the end of printing the card project, you should see a prompt asking you if the project printed correctly. Depending on your answer to that question, that is where those settings for the wizard are saved.

So, when you get to the prompt asking if the project printed correctly, if you select the Yes option, it should save the selections you made via the wizard. Then, the next time you print a card project, it should read those settings and skip the wizard.

Since you are seeing the wizard each time, this means that one of the following is occurring:

- the correctly printed prompt is not appearing for some reason
- you are not selecting the Yes option at that prompt
- something is preventing the program from saving the settings after selecting Yes from the prompt
- something is happening to the settings file after it has been saved

Since there are multiple causes to this problem, we need to try to tackle them in pieces. So, are you seeing that prompt asking whether the project printed correctly? If so, can you confirm for me that you are choosing the Yes option?

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Dec 21 2011, 9:59am | Report

Arthur Allen says:

Thank you very much for your reply. was wondering if I would ever get it fixed.

 

Well, in the meantime, I removed the program completely from my computer.

then, I reinstalled it this morning. I manually entered all the addresses again.

I deleted the .bak and .dat files out of the Planner. then, I tried to import the

saved exported address list file to see if that would get the planner going.

It didn't. then, it came to me that I shouldn't have deleted the .bak and .dat

files. then , got the DVD program and ran the repair. this put the .bak and.

.dat files back into the program. but, now see that the only info in them has

to do with holidays. I have address info in the program, but, what I am afraid

of is that I'll loose this info again and have to enter it all again at some time

later on. in the back of my memory, I seem to remember that I am supposed

to save the .bak & .dat files when I update and plug these files into the new

program to recover the address book for use in making addressed cards.

please help me on this.

 

should have said this first, in answer to your reply. at the point where the

program asks me if the card printed right for a yes or no answer. I did

answer yes several times but each suceeding time did require me to go

thru the print setup. after I reinstalled the program I ran a test card to see

if it saved the settings and it does seem to have correct settings now saved.

so that has been resolved I think.

 

would now like to get a good grip on the address book in the planner.

 

thanks again for your knowledgeable reply.

 

Art Allen

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Dec 21 2011, 10:27am | Report

Robby E. says:

Art,

I think you may be looking at the wrong Event Planner files. With newer versions of Hallmark Card Studio, there are copies of the Event Planner files found in the program's installation folder. These are "seed" files used to create new blank Event Planner files the first time the Event Planner is run.

The files that you will want to back up, and that actually stores your Event Planner information, will be found somewhere within one of the profile directories on the computer. Where that is precisely depends on your version of Windows and how it was configured. For example, on my Windows XP computer, the files are found here:

C:\Documents and Settings\robbye\Application Data\Creative Home\Hallmark Card Studio 2012\Planner

On my Windows 7 computer, it is found in a different location under the C:\Users profiles folders.

What I normally recommend to people is that they perform a file search on their computer for "PLANR32". When searching, you will want to include searching hidden files/folder and system files/folders. You should find a copy of the file(s) under one of the profile folders. You want to back up the file(s) stored in that location. If you are unable to find the files in any place other than the program's installation folder, then either the Event Planner has never been run on the computer or your search is not including hidden and/or system files/folders.

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Dec 21 2011, 11:12am | Report

Arthur Allen says:

O.K. will search out your instructions right away.

 

appreciate your help.

 

Art

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Dec 21 2011, 11:47am | Report

Arthur Allen says:

Robby

 

well, had seen these files

NTUSER.DAT

Ntuser.dat.rmbak

s-1-5-21-2778562978-2357282801-1306969815-100.bak

Sti_Trace

in my C:\Users\Arthur directory

but didn't know what they were.

so, are these my address book files?

when I opened them I couldn't make out any addresses

maybe all in code?

if you can confirm my finding I may be closing in on the solution.

thanks

Art

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Dec 21 2011, 12:20pm | Report

Robby E. says:

Art,

No. Those are Windows operating system files. Please do not touch those files, as they may cause serious problems with your computer.

The file(s) you are look for are PLANR32.DAT and possibly PLANR32.BAK. When you perform the search, you want to search on "PLANR32" not "*.DAT" or "*.BAK". If you are not finding them outside of the installation folder, then either the Event Planner has not been launched on the computer since the program was last installed, or you are not including the option to search within hidden files/folder and/or system files/folder.

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Dec 21 2011, 12:41pm | Report

Arthur Allen says:

Robby

I've got those files in the program, but they don't have any of my address info

in them. at least, I cannot find any personal data when I view the contents. the files are dated 2/5/2010, date modified. I would expect the files to have a date modified date of something current in the last few days.

how do I get updated files with all the data I've entered?

thanks for hanging in there with me. and am hoping you have an answer that will help me overcome this problem.

Art

 

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Dec 22 2011, 9:13am | Report

Robby E. says:

Art,

What was the full path of where those files were found?

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Dec 22 2011, 11:02am | Report

Arthur Allen says:

Robby

the full path is:

 

My Computer>OS (C:)>Program Files(x86)>Creative Home>

Hallmark Card Studio 2011>Planner>PLANR32 or PLANR32.DAT

 

hope that helps. let me know!\

thanks.

 

Art

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Dec 22 2011, 2:34pm | Report

Robby E. says:

Art,

Those are the wrong files. Those files are the "seed" files I mentioned to you previously. When you first launch the Event Planner, those files are copied to another location on your computer. It is the files that is found in that other location that actually store all of your Event Planner information.

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Dec 22 2011, 2:55pm | Report

Arthur Allen says:

Robby

 

found a file that does have planner address info in it.

here is the full location. is this it?

 

>MyComputer>OS (C:)> Users> Public> Public Documents>

Hallmark Card Studio 2010> Planner> FMNot

 

has the wrong card studio version date

in the address the Planner folder has a date modified of 12/23/2011

the file FMNot has a date modified of 8/21/2010

 

don't understand these 3 inconsistancies. but, is this the file you

were thinking about?

 

Art

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Dec 23 2011, 2:07pm | Report

Robby E. says:

Art,

That appears to be the Event Planner file from a previous installation of Hallmark Card Studio. According to the folder, it is from the 2010 version of Hallmark Card Studio. I am fairly certain that is not the file that you are looking for.

Have you recently launched the Event Planner for your Hallmark Card Studio 2011 and confirmed that there is data still in there?

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Dec 27 2011, 12:03pm | Report

Arthur Allen says:

Robby

have opened/launched Event Planner in HCS2011 and the data is still there.  did it today.

also added some data and, closed, and went to the FMNot file and found that what I

added was added there.  actually, that FMNot file is not a file, it is a mirror application

of the Event Planner.  so, in fact it is not a data file of the address info.  will continue to

look.  can't imagine where it might be tho.  putting in the search info PLANR32 only takes

me back to the folder containing the HCS2011 p4rogram.  tis quite a mystery.  thanks for all your help.  we are probably at the end of our collaberation towards finding a solutio

please make it easy on yourself and stop communicating with me.  thanks again.

Art Allen

 

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Dec 27 2011, 5:09pm | Report

Robby E. says:

Art,

For clarification, the FMNot.exe is not a mirror application of the Event Planner. It is the Event Planner itself.

I am pretty sure the problem is that your search is not including hidden files and folders. Please perform the following:

1) Go to Start - Control Panel - Appearance and Personalization
2) Select the "Show hidden files and folders" option under Folder Options section.
3) On the new window that appears, locate and select the "Show hidden files, folders and drives" radio button
4) Then, un-check the "Hide protected operating system files (Recommended)" option
5) Click the Apply button
6) Click on the Search tab on that same window
7) If not already enabled, select the "Always search file names and contents (this might take several minutes" option.
8) Make sure both the "Include subfolders in search results when searching in file folders" and "Include system directories" options are both checked.
9) Click the OK button
10) Perform the search on the entire Computer for PLANR32 once more.

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Dec 28 2011, 1:37pm | Report

Virginia Wade says:

Had to format my hard drive.  How do I get my address book back like it was? Please tell me step by step.  Everytime I get a new Hallmark card studio I have to put it all back manually.  Please help

Virginia

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Jan 29 2012, 11:50am | Report

Arthur Allen says:

am pleased that I am not the only one having a problem with this. I am not pleased that you are going thru this because I know how aggrivating it is not to be able to go to your tools and get your work done. all of the preceeding noted should give you some clues on how to capture the elusive address book when it disappears. since I am not an expert and also since most of the notes above zipped quickly over my head, the best I can do is offer my sympathy and my opinions. I believe the address book data file is somewhere else other than in the program itself. I could never find it tho. I have been manually reconstructing the info as you have. the FMNot.exe file did seem like a good backup idea. that is, find the FMNot.exe file and save it to a CD or flash drive and import it back into the program when you run into the problem. unfortunately, when you formated your hard drive all your data was lost. but, in the future you could plan and at least have the most recent address book info to replace the missing address book. believe me, I really know how bad your frustration is. just remember, back up, back up, back up! ha!

Art

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Jan 30 2012, 11:19am | Report

Robby E. says:

Virginia,

Like Art mentioned, if you formatted your hard drive, your information is probably lost. Did you happen to make a backup of your Address Book data before your formatted your drive? If so, how precisely did you go about backing the information up?

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Jan 30 2012, 12:21pm | Report

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