Art,

Thank you for writing in.  I'm sorry for the trouble you are having.

First, try booting to the Perfect Image disk, and tell me if it can see the drive.

No it cannot see the disk. I reformatted the disk (based on a suggestion in the forum so as to remove any manufacturer software that might be on it() and Perfect image still cant see it.

Art,

I'm wondering if it has something to do with the USB port.  Do you only have USB 3 or do you also have a USB 2 port?

I have both and have hooked the drive up to both. It fails to recognize the drive regardless of whether I hook to the USB 3 or the USB 2 port

Any ideas?

It sees a 1 gb Seagate on a USB 3 port just fine

Art,

I'm still looking into this, but it appears that some external drives come formatted with software that conflicts with Perfect Image. 

We have had limited success reformatting those drives so that Perfect Image can see them, but some of the architecture around the drives still gives us issues with Perfect Image.

I'm still looking to see if we have a work around for this.

Hi Mike,

I have reformatted the drive and I had limited success too .... ie still has IO error ... I have hooked a Buffallo 2 TB and it sees it just fine. Could it be the usb cable??? The Bufallo drives have a different terminatior at the disk end than does the WD drive. ( Come on HD mfg. How about some standarization) Anyway just some more information for you.

Art,

It could be the cable.  Try also doing a surface scan of the disk as well.  I/O errors can indicate a corruption on the surface of the disk.

Mike,

I tried 2 different drives after reformatting them each. This surface scan thing OK I will try but seems doubtful at best. My new Buffallo Drives are seen fine so I am going to use them.

More info- It seems to be a USB 3.0 Problem. I have seagate and Western Digital Drives and if they are USB3 PI will not see them OR will throw an unsupported format even though they are NTFS

Art,

I'm speaking to the developers about this.  I cannot give a definitive time frame on if and when a fix for this issue will be rolled out.