Hello Amelia,

At this time we do not have a version of Check Soft that will work with Quick Books 2012. We are due to release our updated version very shortly. If you just purchased Check Soft 2011 a month ago hold onto your receipt and when Check Soft 2012 is released we will ship a copy to you.

Is there an update to this thread?  I was using my CheckSoft printing software with no issues on QB2011 Premier, but have now upgraded to the QB2012 Premier, and am up a river without a paddle for getting my vendors paid.

Please help!

Hello Amelia and Kyle,

We have released our Check Soft 2012 which will now work with Quick Books and Quicken 2012.

Great - where can I purchase this, and how much is it?  I would preferably like to purchase online and download.

Thank you.

Hello,

It can be purchased from our website.

http://www.avanquest.com/

The only thing I can find on www.avanquest.com is Checksoft Home & Business (which at the bottom of the page says "Version 11").  It makes no mention of being the 2012 version.

Additionally, no indication is made of what programs you software will work with, other than "Checksoft Home & Business Works with Current and Earlier Versions of:

QuickBooks® Basic & Pro

QuickBooks® Online Edition

QuickBooks® Enterprise Solutions"

I have Quickbooks Premier 2012, which is not listed...  will your software work with that?

Can you please provide me with a DIRECT link to where I can buy the correct version of the software, that will work with Quickbooks PREMIER 2012?

I have to tell you, working with avanquest / softcity has been one of THE MOST frustrating experiences I have ever had.  Your websites are lacking in ease of navigation / locating the product you are looking for, your customer service is less than stellar, and getting what I need has gone from being a simple search to an over 2 day process.  In all actuality, I should probably look for a different solution.

I just purchased the CheckSoft bundle, from my local OfficeMax.  I am using Quicken Deluxe 2012.  However upon installing the CheckSoft bundle and attempting to print to it with Quicken, I am prompted with an error message that states Check Designer is not compatible with my version of Quicken and that I should I update my Check Designer software.  Upon trying to update, I am prompted with a message that states that I have current software and no update is available.

The inner flap of the CheckSoft package says "Guaranteed to work with your Quicken, QuickBooks, and Microsoft Money financial software" The packaging makes no other reference to compatibility or incompatibility with specific versions of Quicken except to say that it "...works with current and earlier versions" of Quicken, and "...check with Avanquest for the latest software updates."  The packaging makes no other definition of what is considered "current and earlier versions" of Quicken.

Without a definition of what versions of Quicken are "current" on your packaging or any disclaimer to your "Guaranteed to work..." statement, I believe legally there may be grounds here for false advertising.  Do I and the other users who are having this printing incompatibility with our current versions of Quicken need to seek legal advice or will there soon be an update for the version 11 of your software?

Hello Donovan,

Do you still have a copy of your receipt? We have released Check Soft 2012 which will work with Quicken 2012.

Yes, I do, however that still does not resolve the fact that I am currently unable to print checks with your software which very clearly states is "Guaranteed to work..."

Jason,

You state "We have released Check Soft 2012"... yet I cannot find the software anywhere (online or in brick and mortar stores).  Why can you not provide a direct link to where the software can be purchased?

I just made printouts of their web site which does currently indicate version 11, the same version that is currently not working.

Neither the website printout as of today nor the original packaging indicate anything more specific about compatibility with Quicken except "current and earlier versions."  The original post of this thread, dated November 29, shows our version of Quicken has been current for at least a month.  Then throw in that clearly printed "Guarantee" on the original packaging and; Kyle, I'm no lawyer, but I think there's our case for false advertisement, and maybe even damages as you are obviously trying to run a business.

Here are the 3 links you can purchase this from depending on what version of Check Soft 2012 you need.

http://www.avanquest.com/USA/software/checksoft-home-&-business-149519

http://www.avanquest.com/USA/software/checksoft-premier-149559?meta=small-business&cat=accounting-finance-software&sub=business-finance-software

http://www.avanquest.com/USA/software/checksoft-personal-deluxe-149648?meta=small-business&cat=accounting-finance-software&sub=business-finance-software

I can promise you that if it is ordered through our website you will receive the 2012 version of Check Soft. I will have the web team change the website to reflect the new version number.

Purchase? Why should I have to spend more money to purchase yet another version of your software when the one that I already purchased from OfficeMax just days ago has never worked?

I'm glad you are fixing the version number listed on the web, but I also suggest you start printing on the packaging and on the web site exactly what version numbers of Quicken your software is compatible with and remove or amend that "Guaranteed to work with your Quicken..." phrase from your product packaging since it obviously doesn't work unless you have the correct version of Quicken.  I'm fed up with this process and just filed a complaint with the Better Business Bureau about the above mentioned false guarantee due to lack of specifics.  Now how the hell do I contact somebody to either ship me a new copy that works, free of charge since I just purchased the origional a few days ago, or get a refund?

Thank you for the direct links - but can you only buy the boxed version?  There's nowhere to download the software?

I also just purchase Checksoft Home & Business from Office Depot last week. It is version 11 and does not work with Quickbooks 12. How do we get this resolved quickly. Now that we have upgraded quickbooks we are no longer able to prink checks!

Can we download new version of software and get credit for previous version?

There are lots of complaints on this website but no accepable solutions.

After 1 hr 18 min on phone wthe Avanquest level 2 tech support and 1 hour 6 minutes with chat support,  They have sent a complimentary copy of checksoft home and business 2012 since I am "long term customer and only purchased 2 days ago and since they have already received many other complaints about the misleading packaging

Kyle,

Sorry about that. The download option use to be there. I have sent this to the web team so they can get the download versions available again.

Donovan,

Go ahead and call into our phone support and they will ship you the latest version.

Hello Mike,

Unfortunately Intuit still has not come up with a fix to correct this error. They have made a patch to fix their 2010 version but they have not released a patch to fix the PDF issues they are having with Quicken/Quick Books 2011 and 2012 which is the cause of this error popping up in our program.

Jason, I tried calling your customer service as well as chatting with them the day of my first post on this forum.  None of them knew anything about getting me a working version or that version 12 of your software even exists.  Customer service...yeah right...  Besides, after reading your last post, I think it's best none of them knew anything about your version 12 anyway:

"Unfortunately Intuit still has not come up with a fix to correct this error. They have made a patch to fix their 2010 version but they have not released a patch to fix the PDF issues they are having with Quicken/Quick Books 2011 and 2012 which is the cause of this error popping up in our program."

If printing with Quicken has been an issue with their software since Quicken 2011 and your people are aware that this is still an ongoing problem, why are you still telling people to buy the latest version of your software or even get a free copy from customer service when you know it isn't going to work?

You people are a joke, not only is your website and packaging misleading, but so is your tech support.

I suggest that anybody looking to use this software as a solution to print checks from Quicken/QuickBooks should find another solution or suck it up and buy the Quicken checks from your bank, especially if you upgrade your Quicken annually.  Loosing your ability to print and waiting for a fix from these people every time Quicken releases a new version isn't worth the trouble.

Donovan,

I can tell you that we have tried to come up with a resolution for this error. Again it is not an error that is caused by anything in our program. Nor is it an error that we can come up with a fix on our end for. I can promise you that we have spent countless hours with the developers and program writers trying to resolve this issue.

This error is being caused by a an issue with one of the PDF drivers in Intuits platform. Quicken/ Quick Books is passing corrupt or null information to our program that is causing this error to come up. Thats why this error only occurs when Quicken/ Quick Books is trying to print to our program.

Considering how many copies of Check Soft that have been sold over the years, only a small percent of customers are getting this error. Less then 1%. So this is not an issue that affects all Check Soft and Intuit customers.

As I stated before, we have spent many man hours looking for a resolution for this. We have the technical background and expertise to know what we are doing and what is causing the issue.

If you have any insight or ideas as to what is causing this error to come up, I will be more than happy to pass that information along to our developers, as at this time we have provided all of the information we can about correcting the problem from our end.

I too am having the same problems I have QB pro 2012 and couldn't use the  Checksoft Home and Business for printing check to pay our bills what kind of morons are inventing this software that designs this? If this is not compatible then why sell this. Now I am stuck again going between QB support who knows nothing (oh yeas  from some tech support in India who reads from a book who knows nothing about 3rd party software0 Now to This check soft tech support who knows just about the same they do not know anything all they can do is appoligize. Come on people if you sell something make it work.

Here is what the tech support from Check soft told me to do, It still didn't help!

Thank you for contacting Avanquest Technical Support.
Please uninstall Check Designer, update Quickbooks, reinstall Check Designer but do not create an account yet. Open Quickbooks, do a print and select Check Designer printer. When Check Designer opens, that is the time you create an account and choose a template.
If you have any further questions, please write back to us or you can call Avanquest Technical Support at (716) 616-4901.
Thank you,   
Eric LAvanquest Technical Support

I just bought CheckSoft Premier v11 today, created the accounts and check design, then found out it was not compatible with Quickbooks Premier 2012.  I cannot justify spending another $70 to get an update to a program I bought today so it will work with the software it said it was guaranteed to work with.  I had planned the weekend to print the 80+ checks I needed to get caught up with since replacing our old accounting computer (which used Quickbooks 2012 and VersaCheck 2003 without problems).  I am currently without the ability to print checks at all.  What do I have to do to resolve this?

I had the same experience.  I upgraded to Quickbooks 2012 and bought Check Soft 12 home and business after doing some research.  Turns out Quickbooks 2012 will not output to CheckSoft.  Advanquest touts that these products are compatible when they are not.  I am sick of being ripped off by cheap software developers who do not thoroughly test their stuff before releasing to the public.  Everything they release is a Beta without advising the public so.  They know that most people will just take the financial hit rather than wasting the time trying to contact some one with Advanquest that has the authority to refund their money.  That is the way they make their money.  It is criminal but "buyer beware".  

Hello Richard,

Yes Check Soft 2012 is compatible with Quick Books 2012. We have sold Tens of thousands of copies of Check Soft and out of that there is less then 1% of our customers that are experiencing an issue that is being caused by the PDF driver in Quick Books/ Quicken.

Hello Anthony,

If you just purchased Check Soft 2011 you can go ahead and call into our phone support and they will get you set up with Check Soft 2012.

Jason  The 1% figure may only be those who bother to report. I suspect the % is higher, possible significantly because it is such a bother to get in touch with anyone in your tech support with a brain.  My experience with your tech support person was completely unsatisfying.  He had no knowledge of this incompatibility.  I ended up educating him.  If you wanted to be helpful, you could refer me to the person who could process a refund of my money for the CheckSoft Home and Business 12 product.  

Finally I got someone from the checksoft tech support to help me. This person knew exactly how to fix it the other tech support people kept running me around the the internet looking for  fix.What I was told to do was uninstall check soft then get the Quick Books 2012 PDF Updater.

First make sure you are running QB2012 with this version Release 6 R6

http://support.quickbooks.intuit.com/support/articles/INF16821

Now the QB 2012 has  release 9 R9

http://support.quickbooks.intuit.com/support/Articles/INF12897

then you will need to update the PDF for quick book to understand the Check Soft checks.

Hope fully this will help someone I am not sure if I will update to Ver 9 R9 Things are working now. We are just a testing ground for these companies. they use us to fix their screw ups all of them not just avantaquest!! 

Hello Richard,

You can contact our customer service at 800-398-6682.

You told Richard "You can contact our customer service at 800-398-6682." I called that number and it is to an on-line Pharmacy. What is the correct number. I am getting VERY frustrated with not being able to speak to a human being. If this is the best you can do your customer service sucks!

Laura,

I am sorry. You are correct. I gave him the wrong number. It should have been:

800-395-6682

Hi Jason Aguiar,

I just bought a Check designer 2012 on 4/20, which shall work with quickbooks 2012 pro.

when I try to print the check from quickbooks, it returns error message:

" Unsupportred check style-tehre was no output data found to print"

my check style is using " compatible/ 7200 Voucher-business classic4"

Please help

Thanks

Chris Zhu

Hello Chris,

Go ahead and call into our phone support. We do have something for you to try that seems to have resolved this issue. One of my phone reps will walk you through the steps.

Hi Jason,

Thanks a lot. I called you reps, he said the papaer size need set to A4. Believe or not, after I did that, it works!

Setup procdure:

1. QK 2012

2. Printer Setup

3. dropdown manual select "Check\paycheck"

4. Printer Name: Check Desinger Printer on LTP1:

5. Click "Options"

6. Select "Advance"

7. Select Paper Size: A4.

That is it.

Chris

Hello Chris,

Perfect. That is exactly what I was hoping they would do for you.

I have Quickbooks Premier 2012 R8 and Checksoft Premier 12.0. Everything is configured properly and I used to be able to print with 2012 and CSP 12.0. Now when I print I get the error "The Check Designer Printer can't print from the program you are using. Please choose another printer."

Hello Chris,

Have you ran any of the QuickBooks updates in the past few weeks?

Jason,

Sorry for the delay. Yes, QB Premier 2012 updated to R8. I never had this problem before. 

Hello Chris,

When you click on print and the program launches Check Designer, click on the print preferences button in Check Designer and what printer is Check Designer pointed to?

I purchased QB Pro 2012 and Checksoft H&B from Staples.  However, when I installed the Checksoft CD, it shows Version 10.  The Checksoft box looks exactly like the version 12 shown online.  So what should I do now?  Go back to Staples and get the Version 12 Checksoft, or Checksoft can let me download latest version for free?  Problem with going back to Staples is that I might get the same version 10 again, since the version number is not stated on the box.

Hello Wen,

Can you please email me a copy of the receipt from Staples?

what is your email address?

Hello Wen,

I just sent you a private email with my email address.