in Business Channel,
Hello,
When I was first learning your program, I made a mistake recieving a payment. I cannot get the payment to come off the customer transaction page. I tried deleting the payment and reentering it and now it shows 2 transactions for the same amount which makes the balances on my program wrong. I go into Manage Customers and click on the transaction tab and both payments are there when there should be only one and the mistake also shows up in the Reports Utility. How do I get the mistake transaction off so that only the one payment transaction shows up?
I have read the whole manual and read all the FAQ's. There is apparently no one who has done this. Not unusual for me.
Please help! Nothing on the program will be right until I get this fixed. Thank you so much for your help.
Sherry Nail
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1 Citizens Answers
Jason Aguiar says:
Hello Sherry,
If you were just starting out with the program I would suggest you uninstall and reinstall the program so you can make sure you get rid of any type other issues this may have caused.
If you uninstal the program make sure you also go into your "Documents" folder and delete the Bookkeeper folder in there after you uninstall the program. You will also want to go into c:\programfiles\mysoftware and delete the Bookkeeper folder in there.
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