3

votes

Vote

os-utilities in OS & Utilities Channel,
Written by: Miguel Esquirol on May 26 2010, 4:32pm

TeamViewer: Review

When I was working in tech support at the university we use to have RealVNC as our remote desktop software it was simple, a little slow but perfect to access a distant computer and help the user with their problems. You only need to have installed in the remote computer the client and the server in your own. Now I discovered TeamViewer, also a remote desktop software but in some ways pretty amazing.

Installation

Perhaps the most appealing thing about this software is that it comes for Windows, Mac and Linux and now for iPhone and iPad also. It is really easy to install and impressive in itself. It doesn't have any screen, menu to choose or "Next" buttons, just click install and you have the program running and a simple screen to start working. Perfect for making somebody install via phone. There you have pretty much two options. To create a session and to wait for a session with your ID and password generated automatically.

image

Create a Session

There are three kind of sessions you can create.

  • Remote Support: In which you can access and control a distant computer.
  • Presentation: In which you can show something from your own computer.
  • File transfer: And finally to create a bridge to easy transfer files

The options to control the computer are wide and work really smoothly. You have access to the remote computer and your own without troubles or glitches and there's a small menu of the options you have. You can close the connection just with one click and you can set the remote computer TeamViewer to autostart and reboot remotely. You can adjust the speed and the quality of the input and change the screen resolution.

The new version of the software has VoIP audio, video conferencing and teleconferencing without problem of Proxies. (The Linux version still is in an older version and doesn't support this).

Wait for a Session

The second option is to wait for a session making your computer available trough an ID number and a password, this two have to be transmitted. The program is really safe because TeamViewer uses a full encryption and the private key never leaves the client or the host computer and the data stream is encrypted. The password changes automatically every time you turn on the program, but you can create your own password.

In the preferences in the menu you can configure how much access you want to give to your computer, and even blacklist IP or make lists of accepted IPs. You can also select that your desktop won't be showed.

Web service

image

Something really amazing about this software, is that you can access the remote computer trough web. You just need to sign up in the TeamViewer page and you can access the remote computer, create groups and add partners from any browser. Is pretty amazing to use Firefox to navigate in a Mac, using Photoshop and all the power of the machine.

Uses

The uses of this kind of services are really wide. Although it was created to support users and fix issues trough the web the system is pretty handy for show your current work to co-workers, to access your own home (or work computer) from a distant location and even from your iPhone.

License

The license of this software is proprietary, free and full for private usage. The license for Business are pretty expensive, but it could be worth it for companies that will use it frequently.

Citizens Comments

Nacim TAMINE says:

Thank you for this tip, I'll try it tomorrow.

I often have to assists application engineer trying our Alpha products, and I always asked them to use sparkangel, which is not bad but need to install pretty much stuff on both server and client (an equivalent solution named zolved exists, except you can even ask "gurus" from zoved community to help you...a bit scary).

For my private remote control uses, I have 2 different applications:

Live mesh: For PCs I own: so I can have both file sharing and remote control in one solution.

Logmein: For helping relatives PCs (I'm the family's computer guy...), needs a client  installation and validation but very stable and with a certain efficiency (same company even have a remote control solution for Symbian, windows-phone and iPhone, test it if you have time , you will be just amazed).

These 2 last solutions requires heavy installation and integration into a single account, so it is not as useful as Timeviewer for one shot needs.

1

Vote

Vote
May 26 2010, 4:55pm | Report

Michael Thomas says:

Nice article Mr Miguel, I will check that out in the near future.

1

Vote

Vote
May 27 2010, 2:58am | Report

Mircea Marin says:

I've been using TeamViewer for about 3 years now and I love it! I used RealVNC before but TV is a lot easier to use and especially to set-up by anyone.

If you need to help someone remotely, this is the tool to do it!

0

Votes

Vote
May 27 2010, 3:33am | Report

Tim Browning says:

Superb piece of Software, I have recently installed it on my Son's PC, (as I no longer live there, long story).

Each time Windows 7 Family Security (or whatever it is called) stops him visiting a particular website, he makes a note and when I call him each evening I use TeamViewer to hop onto the machine and allow/disallow him access. 

I have used VNC, gotomypc, logmein and various others, but TeamViewer seems to be best for my purposes and it's free for personal use. 

0

Votes

Vote
May 27 2010, 3:45am | Report

Tim Browning says:

Oh, forgot to say ... I emailed TeamViewer to ask about an Android version, the answer was that they are going to see how successful the iPhone version is first, before developing further. 

0

Votes

Vote
May 27 2010, 3:50am | Report

John Kendall says:

Questions about "Remote Support: In which you can access and control a distant computer."

I have received Help by this manner and it was neat but it brought up a few questions but I never asked.

How secure is it letting someone at a remote site taking control of your computer?

How much control does this software allow?

Can I leave my desktop on-line and work on it form say, the coffee shop?

Is this Open Source?  If not, about how much does it cost?

Thanks,

JB

0

Votes

Vote
Jul 4 2010, 9:16am | Report

Miguel Esquirol says:

John, here I can give you some answers

Letting someone remote assisting you is as secure as the person you are getting help from is secure, is better if you know this person and trust them, is like taking you computer to a place to be fixed, thay have access to all your files. You also can saves your most important files in a external drive before giving anybody access to it, as well as not having your bank information on the same computer. The program give different kind of permission configuration, to let other people use your computer or just see it for presentation purposes.

About working on your desktop computer from a coffee shop, is perfect for this kind of applications, you can even manage your desktop computer from your phone.

The cost for personal and individual is free, this starts to cost when you use for a business, and not, is not open source, UltraVNC is the open source equivalent.

0

Votes

Vote
Jul 5 2010, 7:28am | Report

John Kendall says:

Thanks Miguel,

This is great, now I can download the large files and not be pinned down at the coffee shop until it is finished.  A plus to that, my laptop will not be slowed down and I want get aggrivated.  (Caffene high problem)

JB

0

Votes

Vote
Jul 5 2010, 12:45pm | Report

David Coletta says:

Great article Miguel!! Just wanted to add that I use TV with friends in other countries and the performance is really good. I also use the Teamviewer Host to access some test servers. Cannot say enough about this great piece of software!!

0

Votes

Vote
Jul 14 2010, 1:40am | Report

mike holt says:

Dont buy this software they will charge you and then not allow you to user tour software unless u pay them more money. I paid for version 6 and they auto pushed TV7 to my computers through updates,, then told me i had to pay another $800 to use the software. I told them i didn't want V7 i just want to use V6 the one i paid for and they refused. Dont buy this software they will block your computers and extort more money from you.

1

Vote

Vote
Mar 9 2012, 2:03pm | Report

yogesh kumawat says:

I agree. This is the most interactive disputation to advance constitution subsidy. Forth most classs, you write my essay educe to continue considerably a stretch previous getting a answer just on urgent outfits.

0

Votes

Vote
Nov 16 2013, 7:58am | Report

Post your comment

default Avatar

You might be interested in these related contributions

About the Author

Miguel Esquirol

Montreal, Quebec, CA

1103 contributions

Writers, blogger and journalist interested in different topics from literature to computers.