If you have SystemSuite 12 or Fix-It Utilities 12 and have lost the ability to update the threat definitions due to the recent patch to upgrade to 126.96.36.199, this article is for you. Everywhere SystemSuite is mentioned, the same holds true for Fix-It Utilities.
Avanquest recently released a patch to upgrade SystemSuite 12 to version 188.8.131.52. However, SystemSuite users who installed the patch soon discovered a dooming problem: after installing the patch, the threat definitions could not be updated! Trying to update them would result in a Windows error that caused SystemSuite to close. Nothing is more disturbing than an inability to keep your anti-virus software up-to-date, and not having the definition pattern files at all means not being able to use the security features at all. That can be very disturbing.
These disturbances can be put to rest, because there is a working solution for this problem: a clean installation. But before you uninstall and reinstall SystemSuite just like that, you must read the four steps below, forasmuch as there is a right way to do it. The order of the steps is important, and they will only work if the patch has already been installed.
To perform a clean install:
1. Uninstall SystemSuite by opening the Control Panel and clicking on ‘Add or Remove Programs’ (Windows XP) or ‘Programs and Features’ (Windows 7), and finding SystemSuite in the list. If asked about deleting the Recovery Commander checkpoints, click ‘Yes.’ You want all of it gone.
2. Go to the following page and download the AQCleanup tool:
3. Run AQCleanup.exe (only run this tool after uninstalling SystemSuite through the Control Panel; otherwise, difficulties could arise). That will remove all remaining traces of SystemSuite data. Reboot Windows if prompted.
4. Reinstall SystemSuite by running the installation disc or setup/installer for SystemSuite (depending upon whether you bought the disc or the download). You will have to enter your serial number, but that’s no problem because there is no limit to the number of times you can use the serial number on the same computer.
After SystemSuite is installed, go ahead and download the patch again by clicking the (?) help icon and then 'Program Update,' and make sure it works. 'Threat Definitions Update' should also work now, and the problem should be corrected.
In certain isolated cases, some additional details apply to the procedure. If the problem persists after you’ve applied this solution, you can try these alternatives in some of the steps, but all the other steps will remain exactly the same. Do not use the following steps if the above procedure already corrected the problem.
A. When performing the new installation of the program, it might be necessary to opt to skip the download of threat definitions that by default occurs during installation. You can download them afterward using ‘Threat Definitions Update.’
B. After the new installation in some cases, two patches will appear as available for download. If this is the case, it might be necessary to download only the newer of the two, and leave the other one.
Thanks to Mike Stelmach (representative), Karras Bommer (user), and Paul Haggins (user) for contributing information used in this article.