Reinstall worked beautifully but on installation the software noted the previous update and asked if I wanted it installed. I said no because logic says the exact same event would happen once again. Can I just ignore the recent update?

Hi, Karras Bommer. If you used the AQCleanup tool after uninstalling and before reinstalling, then you can download the update and it will work correctly now. I know what you mean, that it seems logical that the same problem would result, but in truth it will not. After following the above steps, SystemSuite/Fix-It with the new patch worked correctly on all of my computers that use this software, and it worked for two other community members who followed my walk-through, which I originally posted in the Support section under my own question on the following page:

http://www.softcity.com/question/os-utilities/system-suite/unable-to-update-av-as-definitions-manually/AOxcDMxADN

But thanks to your question, I see that I need to add something to this article, as I forgot to say that the patch will work perfectly after you follow these four easy steps. I will add that to it right now.

Dear Michael

I spent two days this weekend removing Fit it Utilities 12 and then doing a reinstall.  Unfortunatly I did not see your fix suggestions.  It really ticks me off that Softcity and Avanquest would release an update to their product that would require this action.  I will stay on version 19 that is on my install disk and not do any program updates for now.  At least everything is now working including the scheduler which was failing on over half of my computer.

It can take hours to do this work.  I have the program running on over 15 computers and I'm still not done doing the reinstall.  Currently I'm looking for something else to use. 

Tech support treated me like I was stupid and there was nothing wrong with the update.  I Still have not had any confirmation from them about the fix you have posted.

Thanks for your information and it seems I have seen this all before a few years ago.  I have considered fix it utilities to be a terrific product but this current glitch is really trying my loyalty.

Bob K

Thank you, Michael, for such a timely response. Since I did not allow the update to be installed when I did the reinstall, is there any way I can access the update that resides on my computer or should I just go to an online location to download the update?

I thank you for your time.

The uninstall and reinstall fix suggested did not solve the issue of the recent patch to SS12 causing the threat definitions update to crash the program. Also, there was this earlier reply from support:

Mike Stelmach says:

Hello Ana,

The issue is with the anti malware pattern file server. The server that hosts these files is currently experiencing issues, which is causing the pattern file update to fail in our product. We are working on this issue, I expect to see this issue resolved soon. Once the server issue has been corrected, the issues you are seeing in the program will then clear up automatically.  With this being the case you will not have to take any further action to correct these errors you are seeing in the program. We do apologize for the inconvenience and the delay in getting this resolved.

So when will there be a real fix?

Karras,

You will have to download the updates again whether they're on your hard drive or not.

After the reinstall, if it said "New updates have been downloaded. Do you want to install them now?" then the updates are already on your hard drive in "C:\Program Files (x86)\Avanquest\SystemSuite\Updates\SystemSuite" (that is, if you're using Windows 7 x64; otherwise, the Program Files folder will not have the x86 in its name).

Unfortunately, however, even though it's just a .EXE file, you cannot run it just like that (I tried it already while I was going through this, and nothing happened). It's too bad you cannot use the update that resides on your hard drive, or at least I don't know of a way to do so. SystemSuite just doesn't know to check whether the update has already been downloaded, so when you click 'Program Update,' it will download it again and install it. Redownloading it will not leave any additional junk data, though, so the only disadvantage is the wasted time.

You did use the AQCleanup tool after uninstalling and before reinstalling, right?

Bob Krause,

I would recommend trying it out on just one of your computers to begin with, and if it works, you can do it on the others at your leisure. If it is crucial that all of them have the same version, then, well, you know what that means, which would make it entirely reasonable to hold off on the update until you have enough time to do it all in one session. When you do it, if you do it, make sure you follow all of the steps I outlined in order, or it still might not work. The main thing to remember is that AQCleanup tool. If you don't use that between uninstalling and reinstalling, it still won't work, or at least it didn't in my experience.

Also, you're unlikely to get a confirmation from them about my posted solution. They do things their own way, but I'm doing it from a user's perspective, being realistic. The best thing you'll hear from them is that the threat definitions update server was down, but I know that is not what is causing this current problem. If it was, reinstalling like I did would not have fixed the problem on all the computers that it did, because our installations are independent of the server.

I'm sorry to hear that the glitch inconvenienced you to this point. I hope the best with what you decide to do about the problem.

Paul Haggins,

First of all, the fix only works if the patch has already been installed before you uninstall SystemSuite. So if you reverted to a restore point or something to undo the update and then uninstalled SystemSuite, you will have to go through the entire process again. I know you never indicated that you did anything like that, but I thought I would tell you just to let you know. Also, when uninstalling, when you are asked whether you want to keep or delete the Recovery Commander Checkpoints, you must opt to delete them.

Second of all, that AQCleanup tool is crucial to the success of the fix, and must be used after uninstalling and before reinstalling.

Finally, please disregard all those posts that say the server was down. It's been easily long enough since that happened so that the loads on the server from all the computers catching up with the current updates would have eased up by now. This problem is apparently not with the server anyway, since in every case I've dealt with, the threat definitions would not update before my fix and they updated with no trouble after the fix.

The best action I can recommend is:

Patch it again if you haven't

Uninstall it via Control Panel (and opt to delete the optional data when prompted)

Use the AQCleanup tool to get rid of any leftover junk data

Reinstall

Patch yet again

If it still doesn't work after this, you might want to reinstall it (yes, a clean install yet again) and this time not use the patch until Avanquest releases a patch that works.

Michael,

Thanks for the amount of time (as a user yourself) that you are taking to help.

I had followed all the recommended steps (3 times) on the patched version. It looks like reverting to the pre-patch version is one way to go, or continue to manually update the threat definitions until there is a patch that works.

Paul

No problem, Paul. Helping is what other users are for!

As long as the unpatched version works the way it always did before the patch was released, declining the patch on your clean installation sounds like the best option. Eventually, they should release a patch that works, once they realize that the problem is with the patch rather than with the anti-virus definitions server.

You are the first one to follow all my steps and report an unsuccessful result. There must be more to your problem than what my solution covers. Is 'Threat Definitions Update' the only feature that does not work?

The install of SS12 I have been reinstalling is running on Vista Home Premium 32 bit and the "Threat Definitions Update" is the only feature that does not work. Also have 2 other installs of SS12 with patch on XP Pro 32 bit and Windows 7 64 bit, which I have not tested uninstalling/reinstalling. I don't want to spend time re-booting with them as well. However, they all fail the same way. The XP Pro system actually also has other problems.

Well, you'll have to leave it unpatched until Avanquest debugs and rereleases the patch. I submitted another question to them, explaining that the problem is not with the AV server but with the patch, and I explained how my solution fixed the problem on so many computers, being independent of the status of the server. I'm still waiting for them to respond and look into the problem.

Hello Michael,

The issue with the patten file updates was server related. It was just a very unfortunate turn of events that the server that supplies the pattern file updates experienced issues at the same time as the update was released. Due to this chain of events after the update was installed the progam then went to look for new pattern files. Since the server was experiencing issues, it failed. We corrected this issue in short order. However some systems where still experiencing a failure to update the pattern files. It could be due to any number of reasons that it continued to fail. In these cases the most robust solution would be to un install then re install the program, followed by loading the program update then the pattern files.

Thank you, Mike. In all the cases I've seen, SystemSuite/Fix-It accessed the server perfectly before the update, and it accessed it perfectly after applying the clean reinstall solution, but it did not work when it was patched but not reinstalled. I understand that the server was down for a time, but the reinstall is required in every case to make the program work. I agree that it could be due to any number of reasons, but since this problem is exactly the same way on all of these users' computers, I agree that the most robust solution is to reinstall. Therefore, I urge everyone with this problem to perform a clean install as outlined above. Avanquest's AQCleanup tool is a real life saver in this solution.

I appreciate all the support you've given in this situation. I could not have had my problem fixed if it had not been for your answers to my earlier questions.

Michael, tried uninstalling and reinstalling again, but thought of 2 steps that could be done differently and your fix now works for me (thanks again). When reinstalling it seemed to 1.) be necessary to prevent any threat defintions being downloaded/installed. And, 2.) do not apply the patch (2011.12.11.0 to 2011.12.11.0) previous to the current patch - only the newest patch. Then I could update the threat defintions and also fixed the two other SS installs. However, the XP computer still has an issue it had previous to the patch ie. Registry Fixer crashes never completing a scan. I have also submitted a question to Avanquest.

Sorry about the above post; it was the result of my own accidentally clicking the ‘Submit’ button right after some typographical errors, followed by the SoftCity website’s failing to update my post when I tried to edit it. I had to retype everything I am saying in this post.

Anyway, thank you for your input and your efforts, Paul. If you explain how to keep SystemSuite from downloading the definitions during the install, I will add that to the article as an alternative to my current solution in the event my solution fails to correct the problem, as it worked perfectly on my computers even though it downloaded the definitions during the install.

As for the two patches, when I reinstalled SystemSuite, there was only one patch available for download, whereas in Fix-It there were two. Some others also report that there were two in SystemSuite. I will also add your observation about only using the newest patch to my article when I edit it.

It’s good to know that you got the definitions update problem fixed on your XP system. Based upon your earlier posts, I gather that the other problems are not related to the update. I still love Windows XP.

Michael, when SystemSuite starts to install there is a button option on the progress bar to "skip" threat definitions being downloaded/installed. However, this step might not be necessary, because I think I tried only that step on one failed attempt. And, I never tried not installing the previous patch after downloading/installing the threat definitions first.

was probably skipping the older patch, not skipping the definitions update
during installation, that corrected your problem. I will still mention both as
last-resort alternatives.

I'm experiencing technical difficulties on my end on this site. In the above
post, I finished typing my post and then clicked 'Submit,' and it cut all the
rest off.

Michael thanks for the solution. I have 2 computers with system suite12 installed. One is a laptop with Vista. It had no problem with the new update. My desktop with Windows XP has been unable to update the virus definitions since installing the update. I followed your instuctions and it is working properly now. It did take about 45 minutes to complete the reinstall and set System Suite back up with my settings. Also, had to register SS12 again. I believe that Avanquest should have offered a solution to this. Thank you very much for taking your time to do this.

Sorry, but this fix didn't work for me after reinstalling X3 on my home computer with Windows 7.  Once, it seemed like it loaded, but then disappeared and returned to try again later, making me do the reinstall again.  It also did not work on my work computer with Windows XP.

I am not installing the flawed update patch.  It is simply not worth this for an unreliable update. Who cares if it works on some or even most computers?  It doesn't work on either of mine and they have different locations and operating systems. Moreover, since version 11, I have had many problems.  I had none in any version before that.

Please advise of the consequences of not applying this update patch.

M

Heck, I just tried it a fourth time.  This time, like one time on my work computer and two other times on this computer, the patch icon just sits in the task bar window.... 15 minutes now.  I don't know what it thinks it is doing, but nothing apparent. This is a really messed up patch!  Again, if I have to reinstall a 4rth time, I will, but what are the consequences of not using / skipping this flawed patch?

Hi, Mike Martelli. If none of the above recommendations work for you, your problem is out of the scope of my solution. If you were experiencing other problems in version 12, there might be other underlying problems, not related to the patch. If the program worked satisfactorily before the patch, you should be able to use it without getting the patch. You could try submitting a question to tech support if you want, like I originally did. I still had to figure most of this out for myself, but I would not have completed certain necessary steps if it hadn't been for Mike Stelmach, the representative with whom I spoke.

Haven't tried the solution yet but it happened on our 2 systems, a WinXP-SP3 desktop and a Win7 Premiere laptop. I really get frustrated when the standard IT solution is to have the customer uninstall/reinstall without giving any method of backing up and restoring the old configurations. I've been asking for this feature from SS for the past several years and every year when I upgrade to the latest version (as a loyal customer!) I must manually reconfigure the new version or lose all the settings and preferences that I set over the previous year(s). This is more related to the firewall/malware settings and permissions than the other routine settings (like turning on/off montoring of temp file buildup. PowerDesk has allowed for the options setting to be exported/imported for many of the past versions, so it shouldn't be a foreign concept to their programmers. Come on SS! Give us the ability to save the settings externally (and not buried in the obscure registry heirarchy). Guess I have something else to do this weekend...

I did the reinstall, and I did have to reconfigure the firewall and anti-malware permissions and everything. There is no way around it with this solution. In my opinion, it is better to have to redo all of your configuring and have the program work than to keep your configurations and have it not work.

Also, this reinstallation was not originally the standard IT solution. They recommend this as a last resort. I recommend it as the primary solution because it seems to be the only solution that does work. Some people have reported that not even reinstalling works on their computers, but most of them already had other problems with their computers, some not related to SystemSuite.

I know what you mean about your weekend, but you are not alone. We all spent days applying this solution on our computers. Just be glad you only have to do this on two computers.

Thanks for the solution Michael!  I had been running through all the other attempts to restore connectivity and flush buffers - as recommended in the companies solution set.  None worked until I did the clean reinstall.

to reinstall i will have to download product again when i go on site to my account it says download has expired have to repurchase this is bs they need to do a patch to fix this issue

Lemuel, you might be able to contact tech support to access the download; otherwise, there might be no other way but to repurchase. f you cannot get the installer without repurchasing it, you might want to revert to a system restore point from before the update, and just use the unpatched program until version 13 is released (if everything worked fine before the patch).

For future reference, when you buy a download instead of a disc, save the installer on your computer and keep a backup copy besides. That's what I always do, and I needed it in this case.

I tried the fix on my XP desktop this weekend and it didn't work. I did a full uninstall, ran the AQCleanup, and reinstaled. After installing the base SS12 software, everything worked fine, then the "patch" loaded because I had updates set to automatic. BOOM! Broken AV definitions list updates again, and this time I noticed that several of the settings I hadn't configured were mysteriously configured the way they were before the uninstall/reinstall. So the 2nd round, I used Revo uninstaller first and it found several files that the standatd SS uninstaller left laying around (SystemSuite.stg files registry entries). After manually deleting them, rebooting and reinstalling, I had a clean SS12 installed, so feeling daring, I allowed the patch to install again. Dang! Broken updates still! So after a 3rd complete uninstall, I just reinstalled the initial SS12 software and turned the software updates from "Automatic" to "Manual" and now I am going to deny the SS updates bu allow the threat list updates. Guess I'll need to wait until SS13 or until Avanquest fixes their bad patch. I wonder what will happen when I try and redo my Win7Premier laptop install?

Guess what, users? Avanquest just E-Mailed me with the official upgrade notice for SystemSuite and Fix-It 12.5! If nothing else, this version of the program should fix the problem. I just bought it and am about to install it.

I just installed the new update as requested and now my firewall won't work.

"Just bought?"...this should fix it?....I'm sorry if I seem irritable here but I just received Fix-It Utilities and System Suite only one month ago. All ready I have had trouble with, now, two patches and the expense of an increasing amount of time here. I am VERY GRATEFUL for the time you spend and damned angry that you have to spend such time. Since I cannot afford new software at this time I ask what I should do about the firewall. 

Thank you,

Karras

Karras, first of all, by installing 'the new update,' are you referring to version 12.5 that was released yesterday?

Second, is it the Windows firewall or the Net Defense Firewall that won't work?

I have encountered the firewall problem now, but only as a one-time problem. Shortly after I installed SystemSuite 12.5 on one of my XP systems (an ASUS netbook), the Net Defense Firewall turned off and failed to turn back on when I tried to turn it on. After a reboot (the first reboot since I had it working), it worked perfectly. Also, the threat definitions failed to update the first time I tried to update them, but they updated perfectly when I tried again. It might have been due to some random network problem on my end, as it works now.

I will mention one possible disadvantage, however. This update includes a 1-year anti-virus subscription, but even if you had time left on your subscription, you will have only one year after the installation. I had bought the 2-year subscription in Fix-It when I first got version 12, and I had over 400 days left on it; now I have 365. In SystemSuite I had bought only a 1-year subscription and had 123 days left on it as of today, and now in version 12.5 I have exactly the same number of days left as in Fix-It: 365. I might ask tech support about it, as I know they won't disappoint.

I'm still glad I bought the upgrade, though, as now I can advise others as to whether they would want to buy it or wait for version 13.

I have spent an immensely vast amount of time dealing with all of this, but I hope that sharing my experience will help you all.

Hello Michael,

The new update was the one released yesterday. It is the Net Defense Firewall that is unable to open. I don't use the Windows firewall because of potential interference with the Net Defense Firewall. I guess the Windows firewall is better than no firewall at all so I will use it. I only hope it doesn't cause a glitch in my System Suite software. Such things have happened in the past thanks to Microsoft.

Thank you again for your time. Avanquest owes you.

I see. It is true that enabling two firewalls can cause problems, and that the Windows firewall is better than none.

Does that problem with the Net Defense Firewall happen consistently, or have you tried it after a reboot? I encountered that problem only one time right after installing, and now everything works like it should. For some reason, on one of my computers, the threat definitions kept failing to update until I changed the setting on the Active Intelligence to 'Monitor' instead of 'Active Scan and Fix' (I changed it back afterward, so it can download definitions updates regularly like always, now that I have all of them up to today's date). This setting might not have anything to do with the definitions update, and it might really be another random network problem on my end, while the definitions update just happened to work after I changed that setting.

If all else fails, it might be a good idea to stick with Fix-It instead of SystemSuite, as Fix-It does not include the firewall (then the Windows firewall would be your only option, unless you find another third-party, stand-alone firewall). I have seen Net Defense Firewall problems on other computers running SystemSuite, but I have never had trouble with it until the one-time issue today on my netbook.

Several reboots here and still cannot activate the firewall. I am reluctant to use the Windows firewall. I know there is a very good and free firewall to download online but unfortunately I can't remember its name right now. I'll find it and have it downloaded before the night is out. Thank you again.

Thanks Michael A. Grumbein for your posts have been following them and as they say- Misery likes company- I too cannot actiivate Firewall-

I too went thru the threat definitions update mess but now they work- but Firewall now won't activate- Not sure of what I read I ask- has this problem been solved yet?

I have to use Windwos Firewall because Net Defense my first choice won't activate

Isn't SS12 configured to turn off Windows Firewall automatically when Net Defense activates- We SS12 users cannot be left with NO firewall-

Whats the status on this Net Defense fix- I can understand why chat help is not running- SoftCity must be getting swamped.

I DO love SS12- and have faith the problem will be fixed like the threat definitions update is no longer a problem now-

Thanks Michael for your suggestions- following this blog is like watching a daily soaps program. Again- I feel reassured in a sick way that I am not alone.

Well, computer world being what it is, for reasons I may never know Net Defense has returned. May it do so for others as well.

Net Defense is working for me now also- Thanks SS12 Techies!!

I have not found an official explanation for the Net Defense problem, but it looks like it did on your computers what it did on mine, but it just did it in one day, the first day, on my computer. It didn't work, and then for unknown reasons after I rebooted Windows it worked as if nothing had ever been wrong.

The cyberworld defies logic in many cases.

Vi McMahon says:

I, too have not been able to update the Threat Definition.  I want to follow your clean install, the 4 steps, but you mention, "enter your serial number"in step 4 to Reinstall System Suite.  My problem is I don't have a serial number since I bought the download, but I do have a License Number.  Is it the same as the serial number?

Thanks for your help and for posting all this info for us who are having trouble with this version of SS.

Violet, the serial number and the license number are the same thing.

I also bought the download.

Thanks you very much Michael for the well explained 4 steps to get the "lost ability to update the Threat Definition" to work.  Computer illiterates like me have a very difficult time understanding "computer lingo", but you made is easy enough for me to actually do the uninstall and the reinstall and now my SS is 100%.  I'm just so relieved to have SS working properly.  Thanks much for the patience you have with all of us.  I'm just fortunate I thought of accessing SS for help.  

Finally got to update the Threat Definition, but did a System Restore to fix a problem.  Then needed to uninstall SystemSuite, but keep getting this message:  SystemSuite Professional - Installing Shield Wizard.  Please make sure you have finished any previous setup & closed other applications".  SS shows message "Your system is not Optimized.  Click Analyze now," the SCAN PROGRESS comes up.  "This may take some time.  Please wait.  Overall Progress.  Progress0%"  No matter how long I wait, it's jammed at 0% & can't do anything.  Need your help again. 

Hi, Violet. I must ask a few questions. Did you buy version 12.5, or is this still the version 12 with the patch you're using?

About the "Please make sure you have finished any previous setup & closed other applications" problem, have you tried again after rebooting Windows? Sometimes things will be left over in memory after an installation, and can conflict with other things you're trying to do. Rebooting usually fixes that in my experience.

Have you experienced these problems before in this version, or is this the first time?

Hi Michael,  It's the same version 12 that I finally got the update to Threat Definition working.  Because I was having so much trouble with my email, could not send out then got to my Windows Mail not working at all, I used System Restore & then noticed SystemSuite was on 0% so tried to optimize and got the same message over & over.  I did close everything, then pulled the plug off the wall and tried that, but it's the same.  

I have not experienced this problem before, it is the first time this has happened.  Hope you can help.  Thanks.

Violet, if you still need to reinstall SystemSuite but the "Please make sure you have finished any previous setup & closed other applications" problem is keeping you from it, you should first of all open the Windows Task Manager (Press Ctrl+Shift+Esc) and click the 'Processes' tab. Make sure it is set to show processes from all users, and see if anything called 'setup' or someting including 'installer' is shown in the list of running processes. If any such thing shows up, close it (highlight it and click 'End Process,' and then click 'End Process' in the confirmation dialog box) and then do your reinstallation procedures.

If you get SystemSuite reinstalled but it still won't work, I would recommend one of two options:

Upgrade to version 12.5: Avanquest released an upgrade that addresses the problem, but it costs. I bought it for $19 when it came out last week.

Unpatch version 12: If SystemSuite worked perfectly before you got the patch, you could try uninstalling and reinstalling it, and then refusing the patch when prompted to install it (in which case SystemSuite must not be set to download and install updates automatically).

So I understand that your E-Mail problems are not related to SystemSuite, but that SystemSuite started acting up because of the restore point, even though the restore point fixed the E-Mail problem. Is that correct?

Thanks again, Michael.  Did exactly as you said, went to Windows Task Manager and was able to unistall & reinstall SystemSuite 12 with no problem.  The problem which we had with the Threat Definition Update has been resolved, so this reinstall went smoothly and SystemSuite is up 100%.  The System Restore date I chose to get my email problem solved was prior to my SystemSuite being 100%.  Will be careful should System Restore be needed in the future.  July 4th will be a good day, Independance Day.  Have a Happy 4th of July and thank you very much again.

Well, I'm glad to hear that your problems are resolved, Violet.

Thank you, and you have a great Independence Day as well.

That Fix-it.msi issue is a problem I have never seen before, and that might be related to other problems out of the scope of this proposed solution. After reinstalling, did you download and install the patch again? You should have been able to do so with no problems.

First of all, I would try reinstalling it again. Sometimes one-time problems occur and reinstalling fixes them.

If this does not work, I would suggest that you either:

1) uninstall it yet again and then reinstall it and this time reject the patch (if it worked correctly before the deal about the patch ever started), or

2) buy Fix-It 12.5, available on the Avanquest website (be informed that it will still appear as version 12.0.2.27, but the glitches are worked out).

The only disadvantage to the second option is that it costs the full price of Fix-It. If the first option works, you can probably leave it unpatched until version 13 comes out.

Hello Michael,

A new problem has emerged. If this is not in your field could you tell me where to go? I am getting 85% security and 45% maintenance and when I co to correct this I get the message: the selected problems were not fixed properly. Please try again...

I've tried several times and the problems cannot be fixed. i can't even tell what the problems are. Help, please:)

Hi, Karras. The possibilities of the cause of this problem are limitless, but I can probably help.

Does it tell you which problems were not fixed? It should say under the 'Reports' tab which problems could not be fixed.

This problem is actualy out of the scope of this article, so I would recommend that you post a separate question sbout this in the Q&A section of Support. See if you can get SystemSuite to say what problems are not being fixed, and include that information in your question. This will give you the opportunity to receive input not only from me but also from support representatives and other users who might have also had that problem. I will start following your contributions, so I will be notified when you post that question.

Hi Michael,

Thanks for the suggestions. I have tried uninstalling and reinstalling multiple times, both with the patch and without, to no effect. I guess I'll get FixIt 12.5. Kudos on the great work you do here, though!

I got all the problems fixed in all my installations of this software, and I still bought version 12.5. That seems to be the best solution. Too bad it costs, but I guess that's to be expected.

Thank you for the recognition.

Hello Michael,

Sorry to trouble you once again but new problem. I had to do a system restore on Windows last night and now I've lost System Suite completely. I get the message the serial code has reached the maximum number of restarts and I must apply a new number. I have System Suite on two computers, loaded only once on the second computer but reloaded a number of times on this computer due to the errors. What should I do?

Postscript: I think it's a glitch because the program shows still loaded but I cannot access it. The message begins with saying the serial number is in use ...or...it has exceeded its use. I'm going to remove the software once again, go to the clean-up url, download that, then reload the software with its serial number. It will either work or not work.

Karras, I looked at another post (see the link below) in which someone had a similar problem with the serial number, and Mike Stelmach said when that happens you have to submit a support request and include the serial number with which you are having the problem, because it is an account problem that only Avanquest can fix.

http://www.softcity.com/question/os-utilities/fix-it/maximum-installations/3YjM1QzN

But before you do that, I will ask, are you using the serial number supplied with version 12.5 or the old one from version 12? I'm asking because it is actually possible to use the version 12 serial number with version 12.5. Using the new serial number resets however much time you had left on your AV/AS subscription to 365 days as of the day it was activated, even if you had more than that before (which I did because I had bought a 2-year subscription with Fix-It 12). If you had more time on your subscription in version 12, you should use the serial number you used in version 12. The only case in which you would have more time on your previous serial number is if you used the 'Add Time' function in SystemSuite, as the 2-year subscriptions were not sold as a package with SystemSuite, but only with Fix-It, at least when I bought them.

If restoring your current serial number would benefit you more than using your previous one, you will need to submit a support request, as this is an issue only Avanquest can fix.

To submit a report request:

1) Click support.

2) Select SystemSuite Professional in the 'Product' dropdown list.

3) Click 'Contact form' in the list on the resulting page.

Hello Michael,

Thank you for responding. In this case my guess of "glitch" was right. When I reloaded the software the serial number worked just fine. As I see, and I'm no geek, after the system restore, something in Windows screwed up and made the software read as in use when it wasn't in use. Maybe some tech could explain that. For me it's just another "what the ---" computer moment.

I wish everyone, especially you Michael, a wonderful day.

karras

I'm glad your problems are resolved.

Thank you, and I hope you have a good day as well.

Hi Mike,

 My system is currently not able to load the latest update. Currently, I am running version 12.0.32.19 and shows the upgrade to version 12.0.32.22 (18.3MB update, though the system complains and exits on error 12029 for AVSUBTASK

"The following component updates could not be downloaded because an error occurred :

Fix-It Utilities Professional : Product update

[12029] - Cannot complete request"

Should I wait for a later update? I run AVG for virus protection and security. I don't know if this is a firewall related issue, in that when I first run the update utility, it complains with the same error. However, it obviously DOES connect with the server, as it shows me the size of the update, and old and new version of the update and description.

It appears to only truly fail when I go to download the update it shows.

Should I just ignore the update and wait for a future one, or should I suffer through the update process so many others have painfully expressed and I have experienced over the years?

OS version is XP Version 2002 SP3 with up to date patches.

Thanks,
David

Hello, David. If you are using AVG as your anti-virus, you cannot use the SystemSuite/Fix-It anti-virus features. If you wish to use these features you must uninstall AVG and then either buy the upgrade to SystemSuite/Fix-It 12.5 or go through the drawn-out reinstalling process. Tech support might be able to help you out with further problems, as the error message you mentioned is not involved in the problem this solution addresses.

In short, your problem seems to be out of the scope of my solution, but the additional problems might be due to your using AVG along with SystemSuite/FIx-It. I hope this is helpful to you.

Thanks for taking the time to answer Mike. Note that with AVG, I did not load the fix-it anti-virus or malware for the version I have (Fix-it Professional 12) as described to do in the installation instructions. I do find that after turning debug on, that I get the complaining specific module, MXDlgSup.dll which by the acronym I assume is the interface into support. Perhaps once the contact is made with the server at the support site for Avanquest, it tries to open another port and the AVG interferes in some manner is possible as well.

Of course, checking with the search engine you pull up the many usual culprits (websites) with "what is XXXX.dll; is it safe" and "fix your XXXX.dll" stuff......

I will update if I come across the exact reason for the error, otherwise, as I have 186 days left on my support, I may wait a bit longer to see if there is a later update that fixes it.

One other possibility as you mention AVG, is that perhaps Fix-IT is looking for the existance of the Avanquest anti-virus tool to be active, and because of what I described above with the tool optionally not loaded, perhaps is the issue.

Again, I will update if I can dig a bit more and find out what may be the culprit and fix "fix-it" without having to do a complete re-install (yuk!).

Thanks,
David

From what you're describing, it sounds like one of two things:

1) AVG might be interfering: You could try disabling all the sevices and startup items related to AVG in msconfig, then restart Windows, then try the update, and when you're done, re-enable all your AVG-related services and startup items and restart Windows.

2) MXDlgSUP.dll might be corrupt: If this is the case, to put it as gently as possible, the easiest way to fix it is to reinstall SystemSuite/Fix-It.

Is this the first time you have ever experienced this problem?

Still can not get my NEW version sent to me by Avanquest.. Loads Program into machine BUT am getting this Error Message

ERROR 1722: There is a problem with this window installer package. A program run as part of the setup did not finish as expected. Contact your Support personnel Or Package Vendor

DEFAULT DEFINITIONS WERE NOT INSTALLED

How do I fix this problem fast....

Hello, Arthur. Your problem has characteristics other than what this article covers. I'll do what I can to help, but you might need to post a separate question about your issue so you can speak with tech support personnel to get it resolved.

How long has this error been occurring? And exactly when does this error occur? Is it when you open SystemSuite, or is it when you run the setup to install SystemSuite/Fix-It?

On Tuesday last week I contacted Avanquest {System Suite 12} and told them that on both of my main computers the program crashed when they tried to update Virus definitions.. They told me that I had to get a new Version and use the clean up tool that they sent me.. I used the tool and restarted the computer and EVERY time I have re-installed the NEW {New Key and New Version Of Program that was sent to me by Tech Support} it gives me 2 different Errors

The 1722 as seen above and after writing yesterday a new Error of 

1923: Service Sunbelt VIPRE Anti Virus Service {SBAMSvc} could not Be Installed. Verift That You Have Sufficient Privelages To Install System Services

System Suite has not worked for roughly 1 month updating {I am running Avast Anti-Virus as a precaution because System Suite is not working and In fact System Suite Install was crashing my computer or Locking it up that I had to push restart.. I Uninstalled the program about 1/2 hour ago using the Tool frm them and my computer is running good BUT without Avanquest in it

Thank You For Replying.. 

Artie

I am having this same problem and now I seem to be picking up adware that System Suite 12 is not clearing out. When I try to uninstall System Suite 12 I get the following message.

An error [-0056 : 0x800700002] has occurred while running the setup.

Please make sure you have finished any previous setup and closed other applications. If the error still occurs contact your vendor: Avanquest

[http://www.avanquest.com].

I am running windows 7 64 bit Home and have already closed any processes that were open after a fresh boot. I always get this same error.

I am also running Windows 7 64x In the other computer I installed it in it was picking up Superantispyware that was uninstalled weeks ago.. I had to Re-Install Superantispyware and then RE-Uninstall the program and that worked

As for Avanquest System Suite 12 It is Out of mymachine right now.. TheNewest Install {2 Days ago} was NOT putting in the Anti Virus and Crashing my Breowsers for some reason.. As son as In Uninstalled the program everything worked fine but I had to install Avast FREE Virus protector until System Suite is Fixed

Hello, Jim. The first thing I would recommend to you is that you boot to Safe Mode and try uninstalling SystemSuite in Safe Mode (usually, to do use Safe Mode you have to press F8 during the POST before Windows starts loading). It is possible that something, perhaps spyware, is still there and running in the background and interfering with the uninstallation.

Feel free to ask further questions.

Arthur, you might be able to avoid Error 1923 by running the installer as administrator (right-click it, and under the 'Compatibility' tab, check the 'Run as administrator' box).

As for Error 1722, I don't know what else to tell you. I don't know what else you have installed on your computer or if it might be causing that problem. You could try the installation in Safe Mode, I guess.

I tried the Admin way and still the 1722 Error and I did install the program in Safemode but as soon we get into real world computing the Virus Protection is knocked out..

This is a new build computer from May 2012 and the only program I had installed in it for Virus was Avanquest. I just sent them a DBS {Debugging} File Report from a program they sent me.. We shall See What happens

Thanks for your time

Arthur, I hope they can help, because I'm about at the end of my rope on this one.

Just out of curiosity, is your computer an HP? I'm asking because HP computers usually have those error reporting programs. HP usually offers reliable support.

Please keep me posted, if you don't mind.

The Motherboard is actually a Dell.. Everything else was added new

Thanks

Thanks Michael. It still did not uninstall but I found a program running even in safe mode that said it was Sunbelt Antivirus. I stopped that and checked each file in my System Suite folder. I found several files that showed a copy-write by Sunbelt Software. After I removed these files I was able to uninstall.

I tried to erase the files but had 5 that would not erase running the clean up tool removed those. I am still having prob;lems with installing System Suite 12 but have cleaned out 2 add ware programs that System Suite was supposed to have already quarantined then removed using Super Anti-Spyware. I am currently wiping the empty space on my hard drives after removing the ad-ware and associated cookies. I will run Malware Bytes before trying another fresh install. If that doesn't work I will erase and wipe all of my hard drives and start with a fresh install of windows.

Jim, I'm glad you got it uninstalled and used the AQCleanup tool. Ridding your computer of the malware should, and hopefully will, fix your problem. Reinstalling and reconfiguring Windows can be a drawn-out process.

If you still have problems installing SystemSuite, I would like to know just what kind of problems. Please notify me of further developments.

My last attempt at installing System Suite produced a error message that part of the setup did not finish as expected. It then continued to install but gave me a message at the end that no definitions were installed evey thing seems to work okay except for the program ends if I try to update definitions or run a scan. I am working with a tech at "what the tech" to try and get rid of my maleware as it keeps coming back every time i remove it. If that dose not fix things I will do a complete wipe of my drives and a fresh install of windows. That will probably take about a week to get back up.

Mine says 12.0.2.21 and has only received what patches and updates it has downloaded since I installed it. there are 115 days left on my licence. I am still having problems with my browsers wanting to download plugins that I don't want ilivid download buttons will replace pictures or video content along with a message that I am missing a plugin. after running Malwarebytes the problem goes away for a short time but comes back again. I was using iolo System Mechanic prior to System Suite. It was giving me a message that my computer needed to be rebooted to finish installing a update after i updated definitions. I did a complete erase of my hard drive and re-installed it a couple of months later I got the same message and installed System Suite. I still have System mechanic running on some of the other computers on my network my wife and daughter liked it and chose to re-licence it instead of changing to System Suite. This is the first problem I have had with this computer since installing System Suite.

Sorry. The website didn't post all of my message.

Anyway, Jim, if your version number is 12.0.2.21, it sounds like you have the version before the latest patch, as the newest patch upgrades it to 12.0.2.27. Try clicking 'Program Update' under the help icon menu, and see if any patch shows up as being available.

The fact that the problem only goes away for a short time after running Malwarebytes suggests that something else that's installed on your computer might be causing the problem. Do you notice the problem returning after specific activities, such as running certain software or visiting a certain website? There are many possible ways of compromising your security without even realizing it. Do you or does anyone who uses your computer:

Use any file-sharing services, such as Limewire?

Play games on websites (such as on Facebook)?

Do frequent web searches and click links to unfamiliar websites? (This is less likely to be the cause, as the same returning problem usually has the same cause, which would more likely result from one of the first two in the list).

The patch had downloaded but had not run I now have 12.0.2.27. I think I still may have some kind of malware as Malwarebytes still finds 4 to 5 infected files from time to time. right now it is not finding any I am going to run System Suite and get some sleep while it runs. It ran for over 1/2 hour without crashing but was still 0% done with the threat update. I stopped it and ran Malwarbytes again which found and removed 5 infections. The infections seem to be coming back when all I am doing is using facebook to read posts, chat and make posts. I no longer play facebook games. I quit several months ago. I do play a MMORPG on a server in Seoul but I have been playing this for over a year without any problems.

It is possible that the malware is coming from Facebook, even though you don't play the games on it any more. That doesn't mean you have to stay off the website, though. There are solutions to this problem.

You can change certain settings in your browser to prevent some of the more common malware threats, or have your software do it for you. Along with SystemSuite, I use two other security and maintenance products: Advanced SystemCare 5 and IObit Malware Fighter, both available from www.iobit.com. One has several optimizing functions, including a registry cleaner, and the other is, as the name indicates, an anti-malware program; both can optimize the security of your browser, and might solve your problem. They're free (there's also a paid version of each, but the free versions should more than suffice). In my experience, both work alongside of SystemSuite like good teammates. They often get what SystemSuite misses, and SystemSuite gets everything they miss. Please be informed, however: these are by no means to be used as a substitute, but only as a supplement, to SystemSuite.

I think I probably clicked on something on facebook that I did not intend to click on as most of my problems have appeared first on facebook. I will try the programs that you suggested. I have deleted a couple of items from my registry using regedit that seems to have helped. when I went to bed last night System Suite was downloading the latest definitions but had been running for some time and was still at 0%. when I got up this morning it had moved on to a quick scan and was 75% done with that. That was about 5 hours ago and it is still 75% done with a quick scan. It has been worling on that for 6 1/2 hours now but I am going to see if it will finish. It does seem to be working and firefox is now working properly. Google chrome seems to be working too with the exception of not being able to access facebook. I get a message that my computer is infected with adware and that I need to download and run a plug-in from Mcafee to fix that. That message was the first problem I found after the definitions stopped downloading. The rest of my problems came after running the Mcafee program. It seems to actually be from Mcafee and is still on the computer but has not fixed anything.

I'm glad we're making progress. If SystemSuite is allowed to finish, the problem should be solved. When SystemSuite finds malware, it knows to block it from then on. If it is something SystemSuite doesn't find, when you find what it is, you can add it to SystemSuite's 'Blocked' list. If you use the software I suggested, the security tweaks it will do for your browser should help prevent future problems of this type.

Good luck!

After multiple tries, each time following your directions, Michael, I finally managed to get SystemSuite updated to version 12.0.2.27 on my VISTA Home Premium 32-bit desktop. I particularly like that SystemSuite no longer crashes when the temporary file cleaner is run and that the registry cleaner is now much faster!

But there is a new problem: 

Startup Commander no longer works properly: No matter what I try to do within Startup Commander, the error message is always "Failed load xml data from file"

Any suggestions would be most welcome. (But please don't suggest yet another "clean reinstall" -- I've done that at least six times.)

Hello, Elizabeth. That Startup Commander problem happens on some of my computers as well, and I have identified neither the cause nor a solution to the problem. Maybe one of us should submit a separate question about that.

Sorry I was not able to help with this one.

Hello,

I installed V12 and it literally stole my system away.
The program sucks 30% of memory and CPU time, and my machine is now much slower and displays several "memory shortage" warnings that had never appeared before. My first action each morning after bootstrap is "shut down system suite", since it cannot be disabled from automatically starting.
Worse even, the program made it impossible to uninstall: it removed several existing applications (including itself) from the "installed application list" (although they are installed and working), so it is not possible to uninstall; needless to say, it does not provide a native uninstall program.
Moreover, it cleared all my windows restore points, so that it would also be impossible to revert to my previous configuration.

I contacted their support, but only received automated replies informing me that I'd be contacted soon, which never happened.
All this is very questionable at best.

My advice: STAY WELL AWAY FROM THIS THING!!!

Anybody can please suggest a viable way to get rid of this program?

Thank you!

L. Zava, it sounds like you might have a virus or something, forasmuch as SystemSuite 12 has not reportedly behaved in such a manner on anyone else's computers. Before uninstalling SystemSuite 12, I would recommend first making sure you have the latest definitions updates and then running a Total Scan (from the Security tab).

If you ultimately decide that you do need to uninstall SystemSuite but cannot, you might want to try IObit Uninstaller, available for free from www.iobit.com. I use several products from IObit along with my Avanquest products, and it is a trustworthy source.

As for the memory shortage messages, version 12 puts those up at times I have found to be inappropriate, such as when cerain programs are behaving normally but it thinks they are using too many resources. I recommend disabling those by clicking PC Analyzer from the Optimize tab, then clicking Settings, and then sliding the three sliders, CPU, Memory, and Disk, to Off.

I hope this is helpful to you. Please feel free to ask questions, and keep me posted on any developments.

Thank you Michael,

I will try the IOBit tool you suggested!
As for a Virus... who knows? My Comodo antiviris is not reporting anything, for as little as this may mean...

And I downloaded (and paid) Systemsuite from their main web site...
Also, I doubt that my virus is responsible for tAvanquest not responding my support requests...

Thank you!!!

Hello Again Michael,

I downloaded and installed IOBit Uninstaller, but it has the same problem that I reported Windows uninstaller has: SystemSuite (and several other applications) just do not appear anymore in the installed programs list, so yoi simply don't even get an option to uninstall.

This situation appeared just after installing Systemsuite.

Thabk you anyway!

Before you uninstall SystemSuite (if you find that you are able to do so), I must ask some questions. Depending upon your responses, I might need to direct you to undo some changes SystemSuite made before you proceed to uninstall.

1. Did you use the Registry Fixer and/or Registry Cleaner functions in SystemSuite?

If you used the Registry Fixer, I would recommend that you go back into Registry Fixer and then click 'Go to Undo It,' and undo the changes made by it.

If registry entries concerning installed programs have been deleted using Registry Cleaner (it is able to do that), that cannot be undone, but at least if that's what caused the programs in the list to disappear, you should only need to reinstall those particular programs.

2. Did you make any changes with the Windows Optimizer function?

In Windows Optimizer (in the Optimize tab), under Control Panel, make sure none of the boxes are checked.

Ultimately, to uninstall SystemSuite, you can normally do so by running the same install program as you used to install it. Have you already tried that? What happens when you run it?

I don't know how helpful this will prove, but I hope to be of assistance with this problem.

Hello Michael, thank you for your precious suggestions!

1) I think I did use some registry tools. Will it be safe to "undo" those changes after several weeks of usage? May this affect other "legitimate" registry activity that may have happened in between?

Concerning the suggestion of uninstalling via the original installation program, I had not dreamt of it! I will give it a try.

Thank you!

Hello Michael!
Thank you for your precious suggestions!

Concerning 1): I surely did run some registry related tools when I installed SS. Will it now be safe to undo those changes, or may this affect legitimate registry activity that happened during over a couple months use of the machine?

I had not dreamt of trying the original installation program in order to uninstall: as per your suggestion, I did that now, but it provides no "uninstall" options (only alternatives being "complete" or "custom" installation)

Thank you for your suggestion!

Using 'Undo It' in Registry Fixer will only revert the changes made by Registry Fixer. The changes made by Registry Cleaner cannot be reverted, but those probably won't need to be, as long as you:

1. Did not go into the advanced options in Registry Cleaner and check any of the boxes before you used it. One of the boxes in the advanced settings in Registry Cleaner is "Remove invalid add or remove programs and Microsoft installer entries." 'Invalid' is sometimes a debatable point.

2. Did not delete any 'red items' (entries for which deletion could be high-risk) that appeared in the registry scan results. SystemSuite might not know if an entry is valid or not, in which case it should appear as a 'red item' with its box unchecked in the scan results.

Now, as for the installer, the fact that your only options when you run it are for 'complete' or 'custom' installations shows that the installer doesn't know SystemSuite is already installed, probably because the registry entry that had contained that information seems to be missing. Once you do the 'Undo It,' try running the installer and letting it install, and then (if reinstalling does not make it work the way it's supposed to work and you know for sure that you want to get rid of it) either see if SystemSuite appears in the list of installed programs, or simply run the installer again and see if the only option is now 'Remove,' as that is what is supposed to happen when you run the installer when it is already installed.

Back in your original post, you mentioned that SystemSuite slowed down your computer. The first computer I ever installed SystemSuite on (clear back in version 9) became nightmarishly slow after I installed it, so I found that I could not use it efficiently on that computer. I uninstalled it and have not used any version of it since on that computer, but only on my other, later computers. Where I'm going with this is, I would like to know the processor and memory specs on your machine, as those can factor into it. You probably already know, but to locate this information you would right-click 'My Computer' (XP and earlier) or 'Computer' (Vista and 7) on your desktop and click 'Properties.'

I hope we can get this straightened out. I know I hate when my main computer has reduced functionality due to technical difficulties, and I can only imagine how inconvenienced you are by these issues. Please let me know those specs if you don't mind, and do not hesitate to ask any questions.

Thank you once more Michael!
Following your suggestions I created a recovery point and then dared undoing the regisrty tools operations.

Several of them were marked with a red dot...
U undid everything and it seemed to work: several application reappeared in the uninstall list that had disappeared! Better even, SystemSuite was among them, so I have apparently been able to uninstall it this time!
I haven't restarted my computer yet, but apparently the uninstall was succeful!

FYI, my PS's config is:
CPU Duo P7350 @2GHz, 3G RAM, 32 bit Windows 7 Ultimate

Thank you for your superb support!

I'm glad your programs reapeared in the list, and that you were able to uninstall SystemSuite.

As for your system specs, your system is more than adequate to make efficient use of SystemSuite. I don't know why the product behaved so strangely on your machine, and it's a pity that you have to miss out because I use SystemSuite and it works very well for me (at least now that the issue mentioned at the top of this page has been resolved). I guess it's just a good thing the damage done has been repaired.

I'm glad I could help. Depending upon when you bought SystemSuite, since you were unable to use it you might be able to get a refund for it by contacting customer service, provided they answer you this time (they've always answered me with my technical concerns). There are probably a bunch of technicalities and restrictions to that, but it might be worth a try.

Hello Michael,

thank you for your concern!
I paid SystemSuite just 19$, since it was an upgrade from a previous version, so I am quite content with having got rid of it and seeking a refund would just not be worth the bother.
I had uses a previous version since a couple years agom and it had proven powerful and effective, with dozens of tweaks and checks easily accessible; this V12, leaving aside all the mess it did, had a significantly different approach, with "one click tools" that were supposed to fix so many things that they eventually made a mess and left me with hardly any control on what I wanted to tweak.

So it's just fine as it is now...
Thank you once more for your help!

You're welcome. If you're satisfied, I'm satisfied.

I will never buy this software again. When they updated the patch it rendered this software useless. When I contacted their costumer service so I can get the download link to uninstall and reinstall SS12, they pretty much told me I have to buy the software again. It was their fault for the mess and they wanted me to give them more money for their mess.

Here's the email from so called costumer service.

Hello #####,

Thank you for contacting Avanquest Customer Service.

The download link is expired on Order ######. Upon placing the order, you have the option to have the extended download period and back up cd. Unfortunately, this option is only available upon placing the order.

If you have any questions, please don't hesitate to contact us.

Thank you,

Erika

Avanquest USA - Customer Service

Phone: 800-395-6682

15001 Meridian Pkwy STE A

Riverside, CA 92518
www.avanquestusa.com

SPECIAL OFFER

Save 10% off your entire purchase the next time you shop at our online store. Just enter the Promotion Code SAVE10 in the cart at checkout.

Please note this code is not valid for any MacSuperBundle or PCSuperBundle orders.

--- Original Message ---
From:###########
Received: 9/29/12 12:56:01 AM EDT
To: "info@novadevelopment.com" <info@novadevelopment.com>
Subject: Download System Suite Pro 2012

SS 12 crashes every time I try to update my threat definition files. I was told I need to uninstall SS 12 and re install it but I do not have the link to download it again. How do I get the link to download SS 12 again? I need to do this for all my 3 computers. Please help. Thank you.

Are you talking about the patch to version 12.0.2.27 (released in June, the one of which this original article speaks) or to version 12.0.2.40 (released in September)?

I'm just curious because I haven't had any trouble with the latest patch in SystemSuite, but in Fix-It Utilities this same patch from September made the program not work properly and not even clean-reinstall properly, making Fix-It unable to use its anti-virus features. I only discovered the issue last week and have neither sought help with it nor heard that anyone else had the same problem, but I might submit a support request or post a question. The more information I can gather, the more likely we are to resolve these problems.

I will offer you some advice, however: any time you buy a software download, save the installer, and keep at least two separate copies of it, because by the time you need the installer again, your download time is bound to be expired. If you do not save the installer, or buy the backup CD, or pay for extended download time, they aren't going to keep it available for you indefinitely, since you have to agree to the terms of use before using the software. Saving the installer like I do allows you to reinstall for free, and keeping a backup copy reduces the likelihood of data loss from hardware failure. Never trust anyone other than yourself to protect the files you need, because they won't, neither do they have your best interest at heart.

As a user myself, I can empathize with your situation. Sometimes it takes a lot of user and technician intervention to get things straightened out, and at least two people with whom I've spoken have already stopped using the software in response to the issues. It does not help business for Avanquest, but the more we can work together to resolve the problems, the more likely we and other customers are to be satisfied. Avanquest should be all for resolving the problems as it would mean more business for them. Worst case, you might be able to get them to refund your money if you do not plan to continue using the software.

I think I had installed some previous V12, then I have also downloaded the patch.
I had also tried reinstalling it from scratch, using the installed that I had saved.
Now it's all removed, no error messages anymore and everything runs smooth, if not fast...
Thank you!

@ Michael. I don't know which version I have but I bought/downloaded it February this year. It was working fine until about 2 months ago when it started crashing. Avanquest finally sent me the download link since that is all I needed because I still have the serial number. I uninstalled my previous version and installed the one from the link they sent me. Now SS wont even load. I kept getting an error message "aqcommon.dll is missing". I tried to uninstall SS but it wont let me. This software really isn't helpful at all. They sell this product, I had to ask them twice to help me, now they sent me another messed up software. I just want this to get removed so I can install a different utility software from another company.

Thanks for the input. I already started recommending to my friends not to buy this software.

I might be able to help you get SystemSuite uninstalled.

If SystemSuite does not let you uninstall it, what happens when you try to uninstall it? Is that when it gives you that 'aqcommon.dll' error message?

If it is installed, normally you can uninstall it by either running the same install program or by using the 'Programs and Features' list (called the 'Add or Remove Programs' list in Windows XP).

I have had to uninstall and reinstall multiple times  since the July issue.  If I get "out-of-menory" errors doing routine work -- these steps helped me each time.  However, I never had to do this with all the earlier versions fo the software.

I see my old problem in here. I started using SystemSuite and Fix-It a long time ago. I loved it. Then, last year, I upgraded to version 11 and bought an extra year of upgrade. The Threat Definition did update and the program was unstable. I went through a few techs here to try to resolve it. They had me do the same things over and over and thought I was doing something wrong. I would follow everything to the proverbial T. Nothing worked. Eventually, after trying for 2 months, I gave up. Then, I was checking a few weeks ago and saw there was a newer patch. I had to do the uninstall, then clean, etc. The program installed and I was able to install the threat Definitions okay. "YAY!", I thought to myself. Unfortunately, NOW I CANNOT SAVE ANYTHING!! I get the ERROR message "THERE ARE NO MORE FILES FOUND" whenever I try to save anything from any program. My IE will also not open tabs. I did check Windows and MS Office. No problems there. I thought I had a program conflict so I went through turning off and on every program, also did Scannow and CHKDSK and a few other things. Every program was fine, except Fix-It. When I uninstalled it, everything worked again. All I can say is "ARRGGGGGHHHH!!!!" Does anyone know a fix for the THERE ARE NO MORE FILES FOUND error?

THERE ARE NO MORE FILES ERROR - Additionally, I have an ASUS K52 Notebook with Windows 7 64-bit Home Premium and it has an Intel Core !3 M 370 processor. Memory seems fine. Cannot save anything even to notes, or files, not even a copy of a web page. I get the THERE ARE NO MORE FILES error message when trying to save. This is stated as follows:  "[NAME OF PROGRAM]. There are No More Files." and will not save. The only time I have not received this message is when i removed Fix-It Utilities 11 Professional (with latest updates and patches, of course}. So... is anyone on who may no how to fix this issue\error? I would like to use FIx-It but cannot.

However, I notice you are using Fix-It 11. This article is about version 12, and now version 14 is available. I suggest you try version 14, and if the problem persists, you can return it for a full refund.

That's the best advice I can offer right now, but if you buy Fix-It 14, you might want to read my other article to help you get started. Version 14 is different in that it activates the product through your VCOM account (not the same as your Avanquest account or SoftCity account). That article is available here:

http://www.softcity.com/article/os-utilities/system-suite/systemsuite-and-fix-it-utilities-14-tips-for-getting-started/QO1ADNxADN

I hope this is helpful.

... Michael, I am not the only person having the
problem I described. Others are out there on the internet and have not gotten a solution to the problem. I can Google some of them. Some of those people have gotten no help from Avanquest, either. ... Man, I thought Fix-It was the best program on the market and I have used others like Norton, AVG, Avast, Mechanic, and others that were paid versions or provided through work. No problems with most of those programs, but the Fix-It seemed to have the best overall suite to keep my computer tuned up. Now, I am wondering if it has gone downhill. Maybe the solution is version 14, but I am not going to pay for a solution for a product I already paid for and expect to work properly. I have been patient because bugs do occur—but months to fix it (I am the one working in it). I have ran all of the diagnostics and reinstalled Windows 7 and Office 2010. I took all programs off and made sure other virus programs were removed completely with removal tools. Reinstall just shows there is a bug with Fix-It. I asked Asus about possible conflicts and got no response.

I thought maybe someone on [SoftCity] here could help me since the responses seemed to be superior than on other web sites. ... I took a photo of the error I get where I cannot save anything, but Fix-It 12 is on my notebook and I cannot save the photo to the laptop so, I took one with my camera. ... Sorry to be long-winded
in my response, but this has gone one for a long time.

I will do some research and experimentation in the next few days, and keep you posted on what I find out. There has to be a solution, since so many people use Fix-It and do not have that problem. I know if the tech support guys cannot help, we're on our own, but for me it's not the first time that has happened.

Donald, the only answer I can find is that programs such as Protected Folder and Folder Lock can cause this problem. However, I know you already said you reinstalled Windows 7 and took all other programs off, so theoretically that cannot be the problem.

I have a few questions:

1. The problem disappears when Fix-It is uninstalled, right?

2. Does the still problem appear when you clean-install Fix-It but do not do anything with it, not even the initial analysis? (I want to know this so we can decide whether Fix-It is causing the problem by changing some Windows setting during its optimization.)

Let's add these questions to those:
3. Does the 'There are no more files' error still show up when you boot to Safe Mode?
4. In normal boot, does the problem disappear when you exit Fix-It (right-click on the taskbar icon and click 'Shut Down Fix-It Utilities'), or only when you uninstall it?

I hope I'm not running you in circles you've already been through. I'm just trying to gather information to get the problem resolved. I like Fix-It and I want you to be able to make use of it.

I know it will take some time to obtain the answers to my questions, so I will understand if you don't answer immediately.

Good luck.

Michael, Sorry I did not reply to these messages earlier.

The answer to all four questions is "Yes".

I recently did an uninstall of Fix-It and clean, then ran other tools to clean out my registry- crums from other programs which I uninstalled, etc., then reinstalled Fix-It per previous instructions. o change-- I still get the same error.

Another thing, I noticed a few of the people posting the same issue on other web sites have the same laptop. I have an ASUS K52 Notebook with Windows 7 64-bit Home Premium and it has an Intel Core !3 M 370 processor. When I asked Asus about this, they never responded.

Thanks for the help!

I guess all you can do now is experiment by disabling certain Fix-It features that run in the background such as the data collection in PC Analyzer, the File Restore monitor in Settings. It might not yield any positive results, but it is one more thing to try before we declare ourselves 'at the end of our rope.'

If the others with that problem have the same model of computer, maybe it is just one of those incompatibilities with a specific model. I've heard of those problems, but they make no sense to me. My PC is an ASUS A53S-series, and it has no problems with the software.

It's a pity, but then again you might be able to use the latest version of Fix-It. I understand, though, if you don't want to pay money for something you might not be able to use when you already paid for and cannot use version 12. You can normally get a refund if you buy it and it doesn't work for you, so you might be able to try it out at least.

You're welcome for the help, but I wish we could have resolved your problem. If you submit a question in the Q&A section (if you have not already), someone will likely respond, probably a tech named Mike Stelmach, but that doesn't mean the problem will necessarily be resolved. Stelmach usually at least sets you on the right track.