1

vote

Vote

os-utilities in OS & Utilities Channel,
Written by: Robert Krause on Jun 18 2012, 10:03am

Update causing Fix it Utilities problems

Dear Softcity and Avanquest
Last week I reported to you a problem that appears if the latest update to Fix it Utilities version 12.0.32.22  is patched to the program.  You were having a problem with your servers that stopped people from downloading the threat def files.    So you confused my problem with your server problem.
Once update version 12.0.32.22  is installed the program will crash if an attempt is made to down load the threat definition files manually.  It is a total crash.  I run fix it utilities on over 15 computers at three different offices.  Those computers all run windows xp service pack 3 and they all have different configerations and different hardware.  Inspite of that every single computer that downloaded and installed the latest update version 12.0.32.22  then had the program fix it utilities 12 crash if an attempt was made to download the threat def files.  It would all so want to send an error report to microsoft as it crashed.  This problem is way beyond the minor server problems you had last week.
My only remidy to this issue was to reinstall fix it on all of my computers and that blew out most of my weekend.  I hope your not going to ignore this message because their is a real problem with the latest update.

Bob Krause

Citizens Comments

Michael A. Grumbein says:

Hi, Bob Krause. You are correct: there is indeed a problem with the latest update. However, I posted a SoftCity article (see the link below) that tells how to make Fix-It Utilities work even with the new patch. The article is actually about SystemSuite and a patch to upgrade to 12.0.2.27, but it is exactly the same for Fix-It with its patch to 12.0.32.22.

If you opted to delete the optional data (Recovery Commander checkpoints, etc.) when you uninstalled, and ran the AQCleanup tool (see the other link below) between uninstalling and reinstalling Fix-It, then you should be able to get the patch again; it should work now. I have a lot of computers, some with SystemSuite and some with Fix-It Utilities, and the problem and the procedure to correct it are exactly the same for all of them. It took a few days to get it done on all of them.

My article with a detailed walk-through to fix the problem is on this page:

http://www.softcity.com/article/os-utilities/system-suite/systemsuite-fix-it-a-working-solution-for-the-issue-with-the-patch/wN3cDMxADN

The AQCleanup tool is available through this link:

www.avanquestusa.com/support/tech_support/AQCleanup.exe

 

0

Votes

Vote
Jun 18 2012, 4:55pm | Report

Mike Stelmach says:

Hello Robert,

There was an issue with the pattern file server, this issue has been resolved. To restore the pattern file updates please reboot the computer then try updating the pattern files. If you are still not able to update please go to the Run command in Windows then type in CMD, this will open a new Window type the following command minus the  
              quotes “ ipconfig/flushdns” and hit enter
Once you have done this try updating the pattern files.

Should you still not be able to update the best course of action would be to reinstall the program.  Please ensure you have the original program disc or downloaded installation file and then perform the following:

1) Uninstall the program via the Add/Remove Programs in Windows.
2) After the program is uninstalled, browse to the following location:

C:\Program Files\Avanquest

3) If the program's name appears in any of the sub-folder(s), please delete the sub-folder(s).
4) Restart your computer.
5) Reinstall the program from the original disc or download installation file.

We do apologize for any inconvenience this may have caused you.

 

0

Votes

Vote
Jun 19 2012, 11:18am | Report

Larry says:

I still can't download updates, and so have been downloading them manually for the past two weeks. If I uninstall and reinstall the program, will I have to enter the license number again? I am asking this because according to when I purchased this program a few months ago, the license number expires after a short period of time, and I checked and my license number has already expired. I purchased and downloaded the program directly from this site. So there's no disc. Will I have to buy this program again? Or will it allow me to uninstall and reinstall without having to pay again?

1

Vote

Vote
Jun 23 2012, 6:18am | Report

Michael A. Grumbein says:

Larry, you will have to enter the license number again, but as long as it is on the same computer, there is no limit to the number of times you can enter it. As for your license number's expiration, SystemSuite license numbers do not expire. The time during which the installer is available for download after purchase does expire, so if you do not have the original installer (since you bought the download instead of the disc), you might have to contact support to get it. I bought the download instead of the disc as well, but I saved the installer and still have it and therefore have not had to redownload it.

In short, if you have the installer, you can reinstall without any trouble with the license.

0

Votes

Vote
Jun 23 2012, 9:47am | Report

Greg Rutan says:

I've followed all of your instructions and reinstalled Fit It Pro 3 times now.  Everything works until I install the patch, then I lose my ability to update threat definitions and when I try its a total crash of the program.

 

Are you aware of this and is there a new patch coming?

 

Thanks,

Greg

1

Vote

Vote
Jun 23 2012, 3:11pm | Report

Michael A. Grumbein says:

Greg, have you followed all the instructions in my article on this page?

http://www.softcity.com/article/os-utilities/system-suite/systemsuite-fix-it-a-working-solution-for-the-issue-with-the-patch/wN3cDMxADN

From some things I've heard from tech support, I don't think there is a new patch coming, forasmuch as they were at first associating the problem with the earlier server problems, and now they are recommending the reinstall. I recommend the reinstall, but each step must be done in order as outlined in the steps in the article.

The procedure in the article corrected the problem on all of my computers and on many others' computers. If following all these steps in order does not correct your problem, and then following the two additional alternative procedures also fails, the best thing I can recommend is reinstalling it again and then not downloading the patch. Quite honestly, as often as a new version of the program is released (almost every year), it probably wouldn't be a terrible idea to decline to install the patch and leave it that way until the next version is released. Of course, that is a last resort to use only if every proposed solution fails. I want you to be able to use the program with all the latest updates and at its full potential like I do.

0

Votes

Vote
Jun 23 2012, 11:20pm | Report

Robert Krause says:

Dear Fellow Fix it users

I'm out.  I will not use the fix it utility ever again.  Having to do 45 minute procedures on over 15 computers has put me over the edge.

Good luck to all of you.  This has happened before and i'm not playing the game anymore.  I'm out

Thanks

Robert Krause

1

Vote

Vote
Jun 24 2012, 1:18am | Report

Michael A. Grumbein says:

Robert, I am sorry to hear that you want to stop using Fix-It merely because of the number of computers you have. Every time a new version of the program comes out, you have to install the new version on all your computers, so this should really be no different. I have a lot of computers on which I had to do this, but I went through with it and everything works now. It was worth it.

The ultimate choice is yours, but I would highly recommend that you take your time doing it but still do the reinstall and repatch, or otherwise even leave it unpatched but continue to use it until a new version comes out. In my opinion, there are few satisfactory all-in-one PC utility/security programs, and none that match this.

I plan to continue using Avanquest software, including Fix-It and SystemSuite as long as I have a computer.

Thank you, fellow Fix-It and SystemSuite users, for your participation and patience. I hope the best for all of us in our efforts.

0

Votes

Vote
Jun 24 2012, 8:37pm | Report

Post your comment

default Avatar

You might be interested in these related contributions

About the Author

Robert Krause

United States

3 contributions

Long time user of Fix it Utilities and small business owner