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Written by: Elize Coetzee on Jul 18 2012, 8:39am

Web Easy not accessable

I can not open web easy. It keeps on asking for a serial number and gives a message above serial number that it is unregesterred and illegal, but I bought it two weeks ago and designed a website on it already now I can not get into it to go and make changes.

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Arthur K. says:

Hello Elize,

Can you please visit our support page and submit an e-mail trouble ticket. Please make sure to include your serial number in that trouble ticket.

Please do not post your trouble ticket as a response here, as this is a public medium and any user would then be able to steal your serial number.  

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Jul 18 2012, 3:48pm | Report

Elize Coetzee says:

Arthur I h
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Jul 19 2012, 8:09am | Report

Arthur K. says:

Hello Elize,

I see that you have submitted a trouble ticket earlier today. It will be responded to shortly.  

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Jul 19 2012, 11:56am | Report

Kathy Hutchison says:

I have the same problem with Web Easy Professional version 9.  However, it lets me reenter the serial number and it comes back.  I've noticed I have to reenter the serial number whenever I shut down my computer.  If I just exit out of Web Easy and go back to it later, it seems to retain the serial number.

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Sep 9 2012, 12:13am | Report

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Elize Coetzee

Bethlehem

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