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creative in Creative Channel,
Written by: Richard Bashara on Jun 7 2010, 6:44pm

"Mismatch" Error Message Printing Custom Envelopes | Hallmark Card Studio

If you are attempting to print custom sized envelopes in Hallmark Card Studio and receive a mismatch message, we can help you fix it!  The most important trouble shooting step is to make sure the Printing Preferences are not set to a different paper size than the expected envelope size. Please try the following:

  1. Click on the Start button.
  2. Go to the Control Panel.
  3. Go to Printers and Faxes.
  4. Right-click on your printer and choose the Printing Preferences option from the pop-up menu.


On the Printing Preferences screen, look for the option that specifies the paper size you are printing to. Depending on the printer make and model, you may require a particular size. Consult your printer manual for the exact location. Set the paper size to the appropriate envelope size. Click the OK button and try printing from Hallmark once more.

A Special Note for HP Users

HP printers use a sensor to detect the size of paper you are printing to. In case your printer may be reporting one size, which is different than the one the program is trying to print to, try these steps:

  1. Close Hallmark Card Studio.
  2. Open the Printers folder. To do so, click Start, point to Settings, and then click Printers. For Windows XP Classic View, click Start, Control Panel, and then Printers & Faxes.
  3. Right-click the icon for the printer.
  4. Click Printing Preferences.
  5. Click the Paper/Quality tab.
  6. Click the drop-down box under Type is: and select Plain paper.
  7. Click OK.
  8. Launch Hallmark Card Studio and try printing the envelope again.

Hopefully by double checking your steps you will be able to print custom sizes through any printer you decide to work with. 

 

Citizens Comments

Judy Tate says:

I did all the above and it did not work in the HP 6500A.  In fact, I had HP on the phone and they did the same thing and it did not work!  Judy

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Jan 23 2011, 4:26pm | Report

Rene Dulin says:

I got the same results as Judy did... This printer sucks! and I have always loved HP products until I got this lemon...... I've had to return to place of purchase twice due to hardware problems with this printer. One of the problems is the sensor for the paper size. Very frustrating to say the least.

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Feb 10 2011, 6:46pm | Report

Richard Bashara says:

Sorry to hear about your troubles.  I'll try to see if there is a separate solution.  This is a quick fix I came across.  I think it's related to the printer itself. 

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Feb 11 2011, 12:06pm | Report

Judy Tate says:

I finally got tired of trying with my HP.  Nothing worked so I sent it back.  I have been off-line answering because I had surgery in Ft. Worth and just got home.  My right hand is in a cast and I have a slow time using it!!  Anyway, My doctor told me he had the same problem with his HP (envelopes) and finally returned it and bought a Canon.  I tried one and I can print envelopes.  It is more trouble since you have to go into the print preference and set it for envelope and the size and then reset it for regular printing.  At least it works and it is an All-In-One just as I wanted.  Like you I always had HP so this will take some time learning how to use all the functions of this printer, which seem to be many.  Judy

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Feb 12 2011, 11:22am | Report

Robby E. says:

Judy,

I am glad to hear that you were able to find a resolution to your issue.  Thank you for sharing your results with us.

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Feb 14 2011, 8:34am | Report

Dee Owen says:

It may sound like an overstatement to say that I'm delirious but I've been trying to print custom envelopes even since I switched to Windows 7 and haven't had any luck - until now!  :-) 

I have an HP Officejet 6000 (E609) and was  almost scared off by everyone's comments regarding HP.  I was so desperate, though, that I decided to try this suggestion anyway. 

Even though it IS very inconvenient and time-consuming to go into print preferences, set it for envelope and size, and then print, it is well worth the bother if I can print personalized envelopes.  Thank you!

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May 19 2011, 10:21am | Report

Judy Tate says:

Just wondering, are you printing these envelopes in the Hallmark Card program?  My HP would not print envelopes at all.  This was with HP support helping me online for 3-4 hours!!  I now have a Cannon MX870 and I have to go to the Device Manager, print preference each time I print an envelope, card, photo, etc....

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May 19 2011, 10:35am | Report

Dee Owen says:

Yes, I'm printing them in the Hallmark Card program.  HOWEVER, I cannot go directly from printing my card to the "print envelope" option which appears below it.  (Specifically, this is the third blue link under the tan bar which appears to the right of "purchase paper" and "print self mailer.")

Rather, I must return to the Home page, click on "other projects" and then select "envelopes."  I pick a sample that is the same size as the envelope I want to print and then make all my changes.  It's crazy but it works!

I'm curious - have you tried this method or were you just attempting to print from the "print envelopes" option that appears below the greeting card?

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May 19 2011, 2:44pm | Report

Judy Tate says:

As I remember I tried several ways and with two different HP All-In-One printers.  This website and HP support both tried to help.  HP had me let them into my computer and they tried to make the printer print an envelope.  They never were able to accomplish the task.  I did not ever try changing the printing preference in order to print an envelope, no one ever mentioned that to me.  The Cannon MX870 I finally ended up with you have to do just that,  each time you change your printing project.  I do not like doing that at all, but this printer makes excellent prints.  I tried a Brother but the color is too washed out.  So, I just don't make cards and envelopes when I don't have the time to do all the changing!

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May 19 2011, 3:26pm | Report

Roslynne Strum says:

I have tried most of the above....Wasted too many envelopes to count...

Return address does not print......

Even properly sized.....the homeaddress is way off center....I am not a novice.....Have used other programs without a hitch....Now using window 7...I have other complaints about this software but can live with it...Envelopes are a situation which I want resolved....Thank you...

After reading other reviews I am not alone with this misery...

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Dec 5 2011, 6:47pm | Report

Joan Williams says:

I have bought Hallmark Card Studio EVERY YEAR for 5 years. I now have 2012. I suddenly have a problem printing envelopes. The left front of the envelope doesn't print. I'm using the same printer I've always used and single fold Hallmark envelopes likie always. There must be a problem with the software........

Help,

Joan Williams

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Dec 19 2011, 2:55pm | Report

Roslynne Strum says:

Still a struggle to make half fold envelopes..l have had to resort

to using self addressed labels in order to get my holiday cards out...

Must place the mail address as close to the right to ensure a proper

address that will print......Surely....with so many complaints with the

same issue I would hope for the sake of good will....an investigation

should be made.....and the cause should abe resolved.....Stop blaming

the printer......it is a software problem....They worked before....and

continue to work other than envelope printing......

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Dec 19 2011, 5:25pm | Report

Joan Williams says:

I found that if I select "Single fold-162mm X 229mm C5" and move the return address and left printed border in a little and shorten the bottom of the border strip, it works. Thanks for your comments Roslynne.  I agree!

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Dec 19 2011, 7:46pm | Report

Dave Earling says:

Breaking Software...I can't thank you enough...I have not been able to print 1/2 fold card stock on my HP C5280 all-in -One...I was able to print #10's but recently that changed . When I went in search of help I came across your fix and thank you ten fold I can now print all the envelopes I need...!!!! You are the best! Thanks again Dave Earling

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Dec 21 2011, 7:50pm | Report

Joan Williams says:

You're welcome, Dave. Be careful to remember to change it each time. I ruined tons of envelopes. The default envelope on mine is the 5 3/4 x 8 3/4. I wish there was a way to change the default. The only cards I print are single fold. Have a gret Christmas!

 

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Dec 22 2011, 8:25am | Report

Lester Cliff says:

Hallmark Card Studio is the best printing software available for the envelopes printing. I see many companies and professionals using it. One of the best things I noticed about them is that their supporting material (user guide) is so simple and easy to understand that anyone can configure their problems and find solution of them.

I must appreciate this precious and informative post. I think all of us are mature enough to use these kinds of printers. But what happens is that most of the time we neglect few things or overlook them which result in the total failure of the process. Same is the case with envelope printing. Haste makes mistake, in the excess of workload we tend to make errors mainly due to the overlooking things in haste.

         For the business people, it is very important to follow things in sequence. Doing things step by step will remove errors and there will less chances of failure in these printing processes.

 

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Feb 9 2012, 8:59am | Report

Mary Merrick says:

How do I print borderless?  All my projects have a border.  I cann't get it to print to the edge of paper

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Feb 10 2012, 11:36am | Report

Robby E. says:

Mary,

Which version of Hallmark Card Studio are you running?

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Feb 10 2012, 4:41pm | Report

Mary Merrick says:

Robby I am using Hallmark card studio 2010

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Feb 10 2012, 8:17pm | Report

Michael Fagan says:

following on from my fury about trashed "older" projects, which Hallmark has yet to sort out.

I now find the lay out of standard envelopes is faulty, eg using C5 - the print is too far to the left [open end] for a return address to be used. plus it looks odd

Any way of getting to the LAY OUT for this?

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Feb 12 2012, 11:29am | Report

Mary Merrick says:

I am using Hallmark 2010 Card Studio.  I am trying to print a custom envelope.  I choose blank custom envelope.  Set it up with my print and clipart.  Clicked print and then choose custom size.  Clicked on change paper size and then another window opened and I tried to enter my custom size.  The default size is height 8.27 and width 11.  When I put in the values I want the default immediately pops back up.  I can not change these values.  Anyone out there have a solution to this problem?

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Feb 13 2012, 9:37am | Report

Michael Fagan says:

Ok I will try this, BUT

why does the software not send messages from the print choices to the printer itself. this applies to printing cards too; it seems necssary to set "size" at least twice: once in the program and again in the printer preferences. NOT GOOD SAFTWARE i'm affreaid.

Can't ignoe the program settings because of layout.

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Feb 13 2012, 10:27am | Report

Robby E. says:

Mary,

Regarding your borderless printing, there are a couple of conditions that need to be met. The first is that you need a borderless printer. Not all printers support borderless printing. Once you confirm that you have a borderless printer, the next thing you need is to ensure that the printer is configured to print borderlessly. Typically, this is a setting in the printer that is manually enabled/disabled. You may need to consult your printer's documentation to locate this setting. Then, you need to make sure that the project you are printing in Hallmark Card Studio 2010 is a borderless project. Lastly, you need to make sure the Print Borderless is enabled on the Print screen in Hallmark Card Studio 2010.

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Feb 13 2012, 11:20am | Report

Robby E. says:

Mark,

Regarding both of your posts, the program is designed to transmit this information to the printer. It should not be necessary for you to manually set this information in the printer's settings. However, this does not always work. For some reason, some printers either do not accept that information or make changes based on that information or some other cause prevents this process from working correctly. In those situations, the user needs to manually adjust those in the printer's settings.

You may want to try to update your printer's drivers to see if that makes a difference. However, for the printers that do not adjust the settings automatically based off the information from Hallmark Card Studio, updating the drivers typically do not make a difference.

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Feb 13 2012, 11:24am | Report

Robby E. says:

Mary,

Regarding your envelope printing issue, what are the dimensions of the envelope you are trying to print to? Also, have you tried printing the envelope without adjust the size in the "Change Paper Size" window? By specifying the envelope dimensions at the beginning, you should not need to adjust the paper size on the Print screen.

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Feb 13 2012, 11:30am | Report

James Carney says:

Regarding paper mismatch on an HP printer, I had the same problem with an HP Photosmart 6515 (Costco version of HP Photosmart 6510).  HP tech support told me that this printer will not support printing to a 5 3/4 x 8 3/4 inch single fold card envelope.  Very few HP printers will support this requirement, according to the tech.  So I returned the HP printer and am using the Canon MP 980 A-I-O printer.  So far, unfortunately, I am still having a problem printing because this program reports "Object reference is not set to an instance of an object."  Anybody know what this means and how to fix it?

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Jul 24 2012, 1:22pm | Report

Judy Tate says:

James,

I bought the Cannon MX870 and what I do with envelopes is use the "custom" and put my own sizes in for each envelope.  I have also found if you use different programs when printing your envelope you can use their sizes and not set your Cannon.  It will print your envelop just as the picture on your computer shows.  That is, if the program you are using has a print area like the Hallmark Card program.   The sizes on the Hallmark program do not list all envelope sizes and it list some envelope sizes but not the note card itself.  The custom size is handy to use.  I hope this helps and I hope you under stand what I am saying.  If not, let me know.

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Jul 25 2012, 1:19pm | Report

James Carney says:

Thanks, Judy, for your suggestion.  I'm not sure what the problem was with my Canon MP 980.  I figured out that the reason it would not print the envelope was because the PC was not "seeing" it in the envelope printing cycle.  This may have been caused by something I did or failed to do (still not sure) but I used the Chat line with a Hallmark tech rep and he had me reinstall my Hallmark card program.  That solved the problem although I discovered I could still fail to get the PC to see the envelope sometimes.  There is some sequence of steps that I have not fully figured out in the Hallmark program that can cause the "Object reference ..." message that means the envelope will not print.  It has nothing to do with sizing, however. I am printing an envelope that was saved previously as a separate file.

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Jul 26 2012, 12:45pm | Report

Robby E. says:

James,

When precisely are you getting this "object reference" error message? I have seen that message before with older versions of Hallmark Card Studio. However, the error would only appear when the Preview button was clicked on the card selection screen. I do not remember ever hearing of it in relation to printing anything in the program.

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Jul 26 2012, 1:04pm | Report

Judy Tate says:

James,

In reading the Cannon Manual it has several suggestions regarding the "object reference" error message.  One of them is regarding the Print Head not being installed, ink levels cannot be correctly detected, etc.  Do you have the Cannon On-Line Manuel installed on your computer?  If you do you can put that error message in the search and it will help you.  You might also go into your Device Manager for Cannon and clean your ink heads and roller and anything else that has to do with printing from your Hallmark program.  That helped me with my printing.  I think your problems are with your printer.  How old is your printer?  If it is still in warranty you might call Cannon Help Line and tell them what is happening and find out why if you cannot find it on the manual yourself.  You might try cleaning it first and see if that helps.  Mine was printing black lines until I did the cleaning.  Robby E. is a great guy to help you but next check with Cannon.  Let me know if this helps.  Good Luck!

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Jul 26 2012, 2:57pm | Report

James Carney says:

Robby, Judy,

Thanks for your comments but you have both missed something in my comment: I have solved my problem.  There is still something about the process which I have yet to fully figure out, but it has nothing to do with the Canon printer, which works fine if it gets an appropriate command.  

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Jul 26 2012, 8:06pm | Report

Judy Tate says:

James,

I had a picture I had put together in Word.  I used the Text Box to get the text on the project.  I had downloaded the pictures of flowers on either side of the text box.  I got the flowers from Clip Art in the Word Program.  When I completed the project I proceeded to print.  My printer would show the project on the screen but would not print the lower body of the project even though it was printing the flowers and the top line inside the text box.  I was not in Hallmark at the time, I was working in Word 2010  with the new Microsoft 8 the Geek Squad put on when I bought my new Dell Computer.  I redid the whole project and was able to print.  I am still unable to print the original project.  I did the other one simply because I had to have it for a meeting the next day.  When I have the extra time, maybe Monday, I am going to call the Geek Squad simply because my new computer is under warranty for one year and try to find out why this occurred.  At that time I will let you know what they have to say.  

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Jul 26 2012, 9:01pm | Report

Robby E. says:

James,

I apologize. I thought you were still getting that "object reference" error message. I am glad to hear that you were able to resolve your issue, though. If you experience any other problems with the program, please let us know.

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Jul 27 2012, 9:33am | Report

Deanna Hayes says:

Yes, tried all the suggestions....still won't work on either of my two printers.  After making hundreds of cards and envelopes of all sizes with the Hallmark Card 2007 program, and spending untold hours trying to print an envelope of any size with the 2011 software, I am getting fed up.

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Oct 24 2012, 3:49pm | Report

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